Service Readiness Specialist
4 settimane fa
Service Readiness Specialist Job Description:
As a Service Readiness Specialist at Philips, you will represent the WW service team as a global point of contact within the Enterprise Informatics group. Your role will involve executing Service expert testing & validation plans required to support commercialization programs. You will also coordinate and verify WW service plans and activities with the global service community throughout the post-commercial release life cycle of each product. Additionally, you will work closely with the Service Readiness Lead to review new programs & software versions to assess service delivery requirements, resources, and training needs. You will be responsible for updating and supporting the Customer Support Product Plan (CSPP) and defining service training requirements for assigned products or programs. You will also gather and improve product serviceability as input for upcoming program requirements and create and review commercialization deliverables including service documentation, customer documentation, and training packages. Furthermore, you will perform validation of software releases by FCO process and manage the First of Kind (FOK) installation as a Subject Matter Expert (SME) and provide relevant feedback to stakeholders. You will also implement improvement opportunities based on Service feedback associated with customer experience, product, and operations. Finally, you will assume a SME role (with related certification) for third-party Software and solutions and be responsible for service readiness of new platform service deliverables.
You're the right fit if you have: University Degree/Master Degree or equivalent in IT, technical field or a related field.
1-3 years experience in Service/Technical engineering, preferably related to radiology informatics.
Strong ability to collaborate with internal and external stakeholders.
Strong team player attitude.
Good flexibility and positive attitude towards changes.
English language skills in addition to Italian as a local language.
Please share an English copy of your resume
About Philips:
We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion.
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