Service Readiness Specialist

2 giorni fa


Genoa, Liguria, Italia Philips A tempo pieno

**Job Title:** Service Readiness Engineer

**Job Summary:** We are seeking a skilled Service Readiness Engineer to join our team at Philips. As a Service Readiness Engineer, you will play a critical role in ensuring the successful deployment of our services.

**Key Responsibilities:**

  • Execute service expert testing and validation plans to support commercialization programs.
  • Coordinate and verify WW service plans and activities with the global service community.
  • Work closely with the Service Readiness Lead role to review new programs and software versions.
  • Update and support the Customer Support Product Plan (CSPP).
  • Define service training requirements for assigned products or programs.
  • Gather and improve product serviceability as input for upcoming program requirements.
  • Create and review commercialization deliverables, including service documentation and training packages.
  • Manage the First of Kind (FOK) installation as a Subject Matter Expert (SME) and provide feedback to stakeholders.
  • Implement improvement opportunities based on service feedback associated with customer experience, product, and operations.
  • Assume a SME role for third-party software and solutions.

**Requirements:**

  • University Degree or Master Degree in IT, technical field, or related field.
  • 1-3 years of experience in Service/Technical engineering, preferably related to radiology informatics.
  • Strong collaboration and team player skills.
  • Good flexibility and positive attitude towards changes.
  • English language skills, with Italian as a local language.

**About Philips:** We are a health technology company that believes every human matters. We're committed to making quality healthcare accessible to all.



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