Luxury Living Group Senior Sales Professional

3 settimane fa


Milano, Lombardia, Italia Poltrona Frau A tempo pieno
Job Summary:
We are seeking a highly skilled Senior Sales Assistant to join our Luxury Living Group team. The ideal candidate will have a strong background in sales management and excellent communication skills.

Responsibilities:
The Senior Sales Assistant will be responsible for providing exceptional customer service, meeting and greeting customers, and ensuring a high level of customer satisfaction. The role will also involve maintaining strong relationships with existing customers, prospecting for new customers, and maintaining accurate inventory and store goods.

Main Activities:
  1. Meet and greet customers, providing an outstanding level of hospitality.
  2. Ensure high levels of customer satisfaction through excellent sales service.
  3. Actively listen to and engage customers, using appropriate selling skills to match the customer's needs.
  4. Maintain strong relationships with existing customers, as well as prospect for new customers.
  5. Maintain accurate inventory and store goods.
  6. Check all products to see if they are not damaged.
  7. Use the company reporting tools (quote/project registration, traffic registration, CRM).
  8. Contribute to further expand the company database through client data registration and profiling.
  9. Support the Store Manager and Retail Director in organizing events and promotional activities.
  10. Prepare sales and customer relations reports by analyzing and categorizing sales information.
  11. Identify and investigate customer complaints and service suggestions.
  12. Provide support to the Store Manager in implementing programs and executing operational and organizational objectives.
Requirements:
  1. Degree in Interior Design or Architecture, other academic background will be evaluated.
  2. Minimum 5 years of sales management experience with the design/furniture industry.
  3. Attitude in working towards goals.
Technical and Soft Skills:
  1. Excellent skills in English, a second language will be appreciated.
  2. Excellent communication and interpersonal skills.
  3. Proactive with strong sales predisposition, positive attitude, and enthusiastic.
  4. Polite and customer-oriented.
  5. Team player.


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