Customer Support Specialist
4 settimane fa
We are seeking a highly skilled and motivated Customer Support Specialist to join our team in Lisbon, Portugal. As an Advertisers Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities- Assist customers via email, chat, and phone calls
- Become a product expert and provide accurate information to customers
- Use troubleshooting skills to resolve customer issues
- Specialize in a specific brand and provide tailored support
- Native level of written and verbal communication skills in Italian
- Good computer skills and experience with customer support software
- Excellent communication and interpersonal skills, with a strong team spirit
- Experience in customer support, with a focus on social media
- High School Diploma and EU passport/ID or Portuguese resident card
- A competitive gross salary of €1,040 to €1,366 per month
- A 12-month renewable contract with opportunities for career growth
- Meal vouchers, holiday and Christmas allowance, and private health insurance
- A relocation package, including covered flight expenses, airport pick-up, and accommodation in shared apartments
- Complimentary Portuguese lessons and free sports activities and social events
To apply, please send your CV in English. Our recruitment process includes an initial contact by email, a video interview, online tests, and a final interview with our client.
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