Field Service Engineer

2 settimane fa

Milano, Lombardia, Italia HITACHI ENERGY ITALY S.P.A. A tempo pieno

Job Description

We are seeking a Field Service Engineer to join our team at HITACHI ENERGY ITALY S.P.A. The ideal candidate will have a strong background in electrotechnics and at least 3 years of experience in the field of high tension equipment.

Responsibilities:

  • Perform service tasks, identify technical problems, and make analysis through remote or on-site activity in any service categories.
  • Contribute to customer satisfaction by executing service work according to customer order and expectation.
  • Create and maintain a good relationship with customers and understand their needs.
  • Identify new sales opportunities and communicate them internally.
  • Coordinate, prepare, and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities.
  • Prepare all documents and reports to be signed by the customer representative.
  • Report work done in a timely manner and follow up when needed.
  • Proactively identify potential equipment failures and request proactive corrective actions.
  • Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future.
  • Proactively identify suggestions for product and quality improvement and communicate them further in the HITACHI ENERGY organization.
  • Provide recommendations to management to improve operations and customer service.
  • Apply safety rules and safe practices as well as environmental responsibilities.
  • Report unsafe practices and incidents.

Your Background:

  • Electrotechnical diploma.
  • At least 3 years of experience in the role and with high tension equipment.
  • Good knowledge of English language.
  • Good knowledge of Italian language.
  • Willingness to travel (Italy).
  • Ability to work in a team.

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