Field Service Engineer
4 settimane fa
Job Description
We are seeking a Field Service Engineer to join our team at HITACHI ENERGY ITALY S.P.A. The ideal candidate will have a strong background in electrotechnics and at least 3 years of experience in the field of high tension equipment.
Responsibilities:
- Perform service tasks, identify technical problems, and make analysis through remote or on-site activity in any service categories.
- Contribute to customer satisfaction by executing service work according to customer order and expectation.
- Create and maintain a good relationship with customers and understand their needs.
- Identify new sales opportunities and communicate them internally.
- Coordinate, prepare, and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities.
- Prepare all documents and reports to be signed by the customer representative.
- Report work done in a timely manner and follow up when needed.
- Proactively identify potential equipment failures and request proactive corrective actions.
- Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future.
- Proactively identify suggestions for product and quality improvement and communicate them further in the HITACHI ENERGY organization.
- Provide recommendations to management to improve operations and customer service.
- Apply safety rules and safe practices as well as environmental responsibilities.
- Report unsafe practices and incidents.
Your Background:
- Electrotechnical diploma.
- At least 3 years of experience in the role and with high tension equipment.
- Good knowledge of English language.
- Good knowledge of Italian language.
- Willingness to travel (Italy).
- Ability to work in a team.
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