Service Coordinator

4 settimane fa


Milano, Lombardia, Italia Getinge A tempo pieno
Job Overview

The Service Coordinator is responsible for leading a team of Field Service Engineers to ensure seamless field service activities. This role involves managing team performance, developing technical competencies, and prioritizing tasks to meet customer satisfaction goals.

Key Responsibilities

Lead and develop a team of Field Service Engineers to achieve established goals and objectives.
Plan and distribute field service activities to ensure efficient use of resources.
Develop and maintain technical competencies and qualifications of the team through training and certification programs.
Define and prioritize Field Service Engineer objectives and key performance indicators (KPIs).
Monitor and ensure high customer satisfaction levels through timely complaint resolution and follow-up.

Requirements

Technical high school diploma or technical degree.
3 years' experience in a similar role on technical field activities.
Fluent in Italian and English.
Proficient in Microsoft Office.
Product technical knowledge.
Technical problem-solving attitude.
Planning competencies.
Customer-centric approach.
Analysis competencies related to workload distribution.
Good organizational skills.
Team-oriented.

About Getinge

Getinge is a leading global provider of innovative medical solutions that improve clinical outcomes and optimize workflows. With a passion for life-saving technology, we empower healthcare professionals to deliver exceptional patient care. Join us in shaping the future of healthcare and making a meaningful difference in people's lives.

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