Guest Service Coordinator

3 settimane fa


Milano, Lombardia, Italia Marriott International, Inc. A tempo pieno

Job Summary: We are seeking a highly skilled Guest Service Coordinator to join our team at Marriott International, Inc.

About the Role:

As a Guest Service Coordinator, you will be responsible for providing exceptional service to our guests by supplying directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Key Responsibilities:

  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Respond to special requests from guests with unique needs.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by supervisors.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • Ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • No related work experience.
  • No supervisory experience.
  • None


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