Guest Service Coordinator
3 settimane fa
Job Summary: We are seeking a highly skilled Guest Service Coordinator to join our team at Marriott International, Inc.
About the Role:
As a Guest Service Coordinator, you will be responsible for providing exceptional service to our guests by supplying directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Key Responsibilities:
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Respond to special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by supervisors.
Requirements:
- High school diploma or G.E.D. equivalent.
- Ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- No related work experience.
- No supervisory experience.
- None
-
Milano, Lombardia, Italia Marriott International A tempo pienoJob SummaryWe are seeking a highly organized and customer-focused Groups and Events Coordinator to join our team at Marriott International. As a key member of our sales and marketing team, you will be responsible for providing exceptional guest service and support to our clients and guests.Key ResponsibilitiesGuest Service and Support: Provide top-notch...
-
Guest Service Line Representative
3 settimane fa
Milano, Lombardia, Italia Meliá Hotels International A tempo pienoMission: As a Guest Service Line Agent at Meliá Hotels International, you will be responsible for delivering exceptional customer service through our telephone line, ensuring that every guest feels valued and supported throughout their stay.Key Responsibilities:Customer Service: Comply with our customer service strategy, efficiently managing all guest...
-
Guest Service Representative
2 settimane fa
Milano, Lombardia, Italia Starhotels S.P.A. A tempo pienoAs a Guest Service Agent at Starhotels, you will be the first point of contact for our guests, creating memorable experiences during arrival, stay, and departure. Key responsibilities include:Key ResponsibilitiesRespond promptly to guest inquiries and provide information and assistance.Manage check-in and check-out activities, and other related...
-
Senior Guest Experience Coordinator
2 settimane fa
Milano, Lombardia, Italia Starhotels A tempo pienoJob SummaryStarhotels seeks a skilled Guest Relations Agent to join its Front Office Team at the Hotel Rosa Grand in Milan. As the main contact between hotel and guests, you'll provide exceptional service, ensuring a memorable stay for our visitors.Detailed Responsibilities• Be the key point of contact for guests, efficiently responding to inquiries and...
-
Restaurant Service Coordinator
3 settimane fa
Milano, Lombardia, Italia Antonioli Holding Srl A tempo pienoEvent Coordinator Job DescriptionWe are seeking an experienced Event Coordinator to oversee all aspects of event coordination at Sogni restaurant. The successful candidate will be responsible for guiding clients through the event planning process, ensuring their expectations are met, and delivering an exceptional experience for every...
-
Guest Service Representative
2 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoEmbark on an exciting journey with Meliá as a Guest Service Representative. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals to join our ranks.Key Responsibilities:Manage customer inquiries and requests through our telephone line, prioritizing excellent service and satisfaction.Personalize...
-
Guest Service Line Representative
4 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoThe Meliá ExperienceAs a Guest Service Line Representative, you will be the face of our hotel, providing exceptional customer service to our guests. Your role will be to ensure that every guest has a memorable and enjoyable stay with us.Your Key ResponsibilitiesManage guest requests and complaints in a professional and courteous manner.Provide personalized...
-
Operations and Guest Experience Coordinator
2 settimane fa
Milano, Lombardia, Italia Sonder A tempo pienoAbout SonderSonder is revolutionizing hospitality, making a world of better stays open to all. We're a unique brand with bespoke designs and a mix of rooms, suites, and apartments. Our mobile app ensures a seamless guest experience from check-in to checkout.The RoleRespond to guest requests, issues, and outreach using Sonder Service PrinciplesProvide...
-
Guest Experience Ambassador
4 settimane fa
Milano, Lombardia, Italia Hyatt Corporation A tempo pienoGuest Experience AmbassadorPark Hyatt Milano is a 5-star luxury hotel seeking a Guest Experience Ambassador to provide exceptional service to our guests. As a key member of our Front Office team, you will be responsible for creating memorable experiences for our guests through personalized service and attention to detail.Main ResponsibilitiesWelcome guests...
-
Coordinatore Customer Service
3 settimane fa
Milano, Lombardia, Italia Adecco Italia A tempo pienoOfferta di LavoroAdecco Italia ricerca una figura di Coordinatore Customer Service per una società start up in espansione. La risorsa riporterà all'Operation Manager francese e andrà a coordinare un gruppo di operatori customer service operanti nel mercato francese.Attività:Coordinare le attività del team di Customer ServiceOrganizzare turni di lavoro e...
-
Ricevitore di Guest Service
2 settimane fa
Milano, Lombardia, Italia Iziwork A tempo pienoGestione del Servizio ClientiIl nostro team di Guest Service è alla ricerca di un professionista dinamico e stimolante che possa gestire le relazioni con i nostri clienti e fornire assistenza personalizzata. I nostri clienti sono al centro di tutto ciò che facciamo, e cerchiamo di offrire loro un'esperienza unica e memorabile. Le tue responsabilità...
-
Guest Experience Coordinator
2 settimane fa
Milano, Lombardia, Italia Meininger Hotels A tempo pienoJob SummaryWe are seeking a highly skilled and motivated Receptionist to join our team at MEININGER Milano Lambrate. As a key member of our front office team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities* Act as a host and create memorable stays for our guests*...
-
Guest Service Line Representative
3 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoUnlock the Possibilities of a Global CareerMeliá Hotels International invites you to embark on a journey without borders. As a Guest Service Line Agent, you will be part of a dynamic team that embodies the spirit of excellence in customer satisfaction. Your role will be to provide seamless telephone support to our guests, ensuring their stay is nothing...
-
Guest Service Line Representative
4 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoThe World of Hospitality AwaitsAt Meliá Hotels International, we are seeking a skilled Guest Service Line Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests through our telephone line.Key Responsibilities:Comply with our customer service strategy, efficiently...
-
Guest Service Line Representative
4 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoThe World of Hospitality AwaitsAt Meliá Hotels International, we are committed to delivering exceptional customer experiences. As a Guest Service Line Representative, you will be the face of our brand, responsible for providing top-notch service to our guests through our telephone line.Your Key Responsibilities:Manage customer inquiries and requests in a...
-
Guest Experience Ambassador
3 settimane fa
Milano, Lombardia, Italia Hyatt Corporation A tempo pienoJob SummaryPark Hyatt Milano is a 5-star luxury hotel seeking a skilled Guest Experience Agent to provide exceptional service to our guests. As a key member of our Front Office team, you will be responsible for ensuring a seamless and personalized experience for our guests from pre-arrival to departure.Main ResponsibilitiesWelcome guests in a friendly,...
-
Guest Service Line Representative
4 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoUnlock the World of HospitalityAs a Guest Service Line Representative at Meliá Hotels International, you will be the face of our brand, delivering exceptional customer experiences and ensuring that every guest feels valued and cared for.Key Responsibilities:Provide personalized support to guests through our telephone line, ensuring their needs are met and...
-
Guest Service Agent
1 mese fa
Milano, Lombardia, Italia Iziwork A tempo pienoDescrizione del ruoloEntra a far parte del Team Reception come Guest Service Agent per un importante Hotel. Come primo punto di contatto per i nostri ospiti, creerai esperienze memorabili durante l'arrivo, il soggiorno e la partenza.ResponsabilitàEssere il volto amico che risponde prontamente alle richieste degli ospiti, fornendo informazioni e...
-
Guest Service Line Representative
3 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoThe World of Hospitality AwaitsAt Meliá Hotels International, we're seeking a skilled Guest Service Line Representative to join our team. As a key member of our hotel operations, you'll be responsible for delivering exceptional customer experiences through our telephone line.Key Responsibilities:Manage customer requests and complaints in a timely and...
-
Luxury Hotel Guest Experience Specialist
4 settimane fa
Milano, Lombardia, Italia Hyatt Corporation A tempo pienoJob SummaryWe are seeking a highly skilled Guest Experience Agent to join our team at Park Hyatt Milano. As a Guest Experience Agent, you will be responsible for delivering exceptional guest service and creating memorable experiences for our guests.Main ResponsibilitiesWelcome guests in a friendly, prompt, and professional manner.Register guests, issue room...