Guest Service Line Representative
4 settimane fa
The World of Hospitality Awaits
At Meliá Hotels International, we are committed to delivering exceptional customer experiences. As a Guest Service Line Representative, you will be the face of our brand, responsible for providing top-notch service to our guests through our telephone line.
Your Key Responsibilities:
- Manage customer inquiries and requests in a timely and efficient manner.
- Personalize guest experiences, anticipating their needs and exceeding their expectations.
- Inform and offer guests services and products according to their preferences, applying upselling and cross-selling techniques to optimize hotel revenues.
- Manage customer incidents, following established protocols.
- Stay up-to-date with Voice of the Customer results, contributing to improvement plans.
- Verify material orders, optimizing economic resources.
Requirements:
- Excellent knowledge of Microsoft Office (Word, Excel, Outlook).
- Proficiency in English and Italian, with a third language a plus (ideally Spanish).
- Previous experience in a similar role within a hotel of similar level.
- Availability to work shifts.
- Knowledge of Micros OPERA.
Why Work with Us?
At Meliá, we value our employees as VIPs, offering a supportive and inclusive work environment. We are an equal opportunity employer, committed to diversity and inclusion. Join our team and become part of a global company that values your growth and development.
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