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Customer Service Representative

1 mese fa

Milano, Lombardia, Italia Melia Hotels International A tempo pieno

Unlock Your Potential with Meliá

At Meliá, we're committed to providing exceptional customer experiences that exceed our guests' expectations. As a Customer Service Representative, you'll play a vital role in delivering world-class service and ensuring our guests feel valued and cared for.

Your Key Responsibilities:

  • Manage online and offline reservation flows to ensure seamless guest experiences.
  • Directly manage individual and group reservations to meet guest needs.
  • Request and manage reservations and sales opportunities to maximize revenue.
  • Actively sell each business opportunity to drive revenue growth.
  • Drive customer loyalty by delivering service excellence in every guest interaction.

What We're Looking For:

  • Minimum 1 year of experience in a similar role.
  • Training related to the position to ensure success.
  • High English level to effectively communicate with guests.
  • A 2nd language is valuable for our diverse guest base.
  • Office Package Domain knowledge to streamline operations.
  • Knowledge of OPERA CLOUD is a plus for our tech-savvy team.

Why Work with Us?

Meliá is a global company that values diversity, equality, and inclusion. We're committed to creating a workplace where everyone feels welcome and valued. Join our team and become part of a big family where you can grow, learn, and thrive.

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