Guest Service Line Representative
4 settimane fa
The World of Hospitality Awaits
At Meliá Hotels International, we're seeking a skilled Guest Service Line Representative to join our team. As a key member of our hotel operations, you'll be responsible for delivering exceptional customer experiences through our telephone line.
Key Responsibilities:
- Manage customer requests and complaints in a timely and professional manner.
- Personalize guest stays by anticipating and exceeding their expectations.
- Inform and offer customers services and products according to their preferences.
- Manage customer incidents and follow established protocols.
- Comply with departmental standards and manuals.
- Efficiently use departmental management tools.
- Stay knowledgeable of customer feedback and improvement plans.
Requirements:
- Excellent knowledge of English and Italian, with a third language a plus.
- Previous experience in a similar role within a hotel of similar level.
- Availability to work shifts.
- Knowledge of Micros OPERA.
Why Work with Us?
At Meliá, we're a family of great professionals who make everyday life easier and exceptional. We're passionate about what we do and strive to create an unforgettable experience for our guests and employees alike.
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