Technical Service Coordinator

1 mese fa

Milano, Lombardia, Italia Siemens Energy A tempo pieno

About the Role

Siemens Energy is seeking a skilled Technical Service Coordinator to join our Electrification Automation team in Milan. As a key member of our Service Team, you will play a crucial role in ensuring high-quality services to our customers efficiently, optimally, and proactively.

Key Responsibilities

Provide technical support to service personnel and clients to resolve complex technical issues and ensure systems operate correctly.
Coordinate and lead the team of technicians, ensuring that maintenance and service activities are carried out efficiently and professionally.
Plan preventive and corrective maintenance activities to ensure the optimal functioning of the solution, prioritizing requests based on contractual agreements or opportunities in collaboration with Project and Service teams.
Handle resources, including materials, tools, and suppliers, necessary to perform service activities efficiently and in compliance with safety standards.
Establish and manage relationships with clients, ensuring their needs are met and timely, high-quality solutions are provided.
Provide ongoing training and support to service personnel to ensure they stay up to date with new technologies and maintenance methodologies.
Implement KPIs and customer satisfaction metrics in cooperation with service management and EAD targets.

Requirements

High school education in industrial automation or a degree in engineering automation and control, or an equivalent combination of education and experience.
Commissioning and service background for at least 4-5 years in relevant fields.
Knowledge of variable frequency drives and synchronous/asynchronous motors, including commissioning and service activities.
Fluency in Italian and English, both spoken and written.
Additional EU languages are highly appreciated.
Valid driver's license (B).
Control systems theory applicable to an inland DC Grid and electro-technical fundamentals related to Low Voltage distribution grids.
Ability to work in a multidisciplinary and diverse team, including colleagues from other countries.
Customer orientation with a strong ability to multitask and prioritize work.
Strong analytical skills to identify methods and ideas for improvements.

About Siemens Energy

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Employee Video Our Commitment to Diversity We celebrate diversity as a source of strength. Siemens Energy is committed to inclusion, recognizing that our combined creative energy is fueled by over 130 nationalities. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Enjoy stable permanent employment in a company with a long history of innovation and technology. Flexibility in a trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices. Collaborate with experienced experts in an international environment. Opportunities to work on a variety of innovative projects. Individual development and training opportunities, from job-specific to soft skills. Flexible welfare programs and health insurance extendable to your family; professional and extraprocessional accident insurance; free on-site lunch options. Plenty of opportunities for continuous and individual learning journeys. #J-18808-Ljbffr

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