Global Technical Service Director

3 settimane fa


Milano, Lombardia, Italia Abbott A tempo pieno
About Abbott World

Abbott is a leading global healthcare company that provides innovative solutions for people's healthcare needs. Our company is dedicated to improving people's lives through our products and services.

Job Overview

As the Global Technical Service Manager, you will play a key role in supporting the US AMS expansion strategy and overseeing the global technical service experience strategy and planning. You will be responsible for developing best-in-class service and technical documentation standards for AlinIQ products, with a focus on AlinIQ AMS.

Key Responsibilities
  • Develop and implement global technical service experience strategies to improve service and technical documentation.
  • Oversee the technical service operations and ensure compliance with quality standards and policies.
  • Collaborate with cross-functional teams to ensure effective service delivery and technical support.
  • Lead the development of technical documentation and service standards for AlinIQ products.
  • Manage and develop a team of technical service professionals to ensure high-quality service delivery.
Requirements
  • Bachelor's degree in a relevant field.
  • Minimum 15 years of experience in technical service management or a related field.
  • Proven track record of developing and implementing successful technical service strategies.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving skills.

This is an on-site role with up to 30% travel based on business needs.



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