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Global CRM Director

4 settimane fa

Milano, Lombardia, Italia Amplifon A tempo pieno

Amplifon, the global leader in the hearing care retail industry, is seeking a talented professional to drive customer-centric initiatives across the company. As a Global CRM Director, you will play a key role in shaping the customer journey and developing strategies to enhance engagement, reactivation, and conversion.

Key Responsibilities:

  • Develop and implement a CRM strategic framework to achieve business objectives
  • Cascade CRM initiatives across countries and support their execution
  • Monitor CRM performance, identify areas for improvement, and optimize the conversion funnel
  • Foster a culture of innovation and continuous learning within the CRM team
  • Collaborate with global and local marketing teams to launch innovative projects

Requirements:

  • At least years of experience in CRM, preferably with international scope
  • University degree in a relevant field, such as marketing, communication, or management engineering
  • Strong knowledge of marketing and CRM best practices, processes, and tools
  • Ability to work with data and analytics, and drive business decisions
  • Fluency in English

Amplifon offers a hybrid working policy, allowing employees to work remotely and promoting a healthy work-life balance. If you are a strategic thinker with a passion for customer experience, we encourage you to apply for this exciting opportunity.