Crm Associate Manager Emea Position

2 giorni fa

Milano, Lombardia, Italia Michael Kors A tempo pieno
Job Title: Crm Associate Manager Emea

At Michael Kors, we are seeking a highly skilled Crm Associate Manager Emea to join our team. As a key member of our Marketing EMEA department, you will be responsible for driving the execution and customization of EMEA CRM strategies to strengthen client relationships and enhance the overall in-store experience.

Key Responsibilities:
  • Facilitate/support the execution of the EMEA CRM strategy with a strong focus on retail teams to foster long-term, personalized relationships with clients.
  • Support the Marketing Director and Retail Management to customize Global CRM guidelines in alignment with local market needs.
  • Train and coach retail teams on CRM and Clienteling best practices to enhance Clienteling efforts and elevate the in-store experience.
  • Support the implementation and follow-up of CRM contact strategies particularly in relation to product launches.
  • Regularly monitor CRM and Clienteling performance metrics, providing reports on KPIs to internal stakeholders including store teams to define actions that drive customer engagement and loyalty.
  • Coordinate and oversee the execution of exclusive in-store events, partnerships, and personalized experiences aligned with the Versace CRM strategy.
  • Monitor the return on investment (ROI) of all CRM activities and propose actions to the Marketing Director to maximize business results.
Requirements:
  • At least 3 years' experience with CRM roles in a Fashion Luxury Company.
  • Strong retail mindset and client-centric approach.
  • Passion and knowledge of the Fashion Luxury Market.
  • Team player with the assertiveness to be influential with stakeholders.
  • Strong analytical, organizational, and communication skills.
  • Ability to work to tight deadlines within a fast-paced environment.
  • Very good knowledge of Excel, PowerPoint, and IT/CRM Systems.
  • Excellent English and additional fluency in French is a distinct advantage.
  • Availability and flexibility to travel.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about the Fashion Luxury Market and have the skills and experience required for this role, please submit your application.

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