B2B Service Director

5 giorni fa

Milano, Lombardia, Italia Canon A tempo pieno
Job Summary:

As the Service & Support Director at Canon, you will be responsible for leading the company's service and support operations in Italy. This role involves overseeing the efficient delivery of service propositions and pricing strategies to protect the company's long-term service margin. Additionally, you will ensure best-in-class service delivery for customers and lead a team that delivers financial contributions from traditional and professional services while controlling costs.

Key Responsibilities:

• Lead Canon Italy's Service and Support and Professional Services Function for direct and indirect sales channels in a competitive and efficient setup.
• Act as a proactive strategic center of excellence for efficient service propositions, competitive service cost price setting, and long-term protection of service margin.
• Ensure partner accreditation and technical support for indirect channels.
• Ensure and enforce implementation of EMEA service standards and methodologies to create and foster local best-in-class service operations.
• Ensure the delivery of financial contributions from traditional and professional services, maximizing opportunities to grow additional services while having a strong focus on control of cost of sales and SGA.
• Be responsible for overall achievement of customer satisfaction objectives.
• Ensure that development and growth opportunities for the Service & Support people are attained and employee experience is kept at the highest possible level.
• Lead the team, ensuring compliance with legal and corporate rules.
• Build and maintain strong relationships with key internal and external stakeholders.

Requirements:

• Demonstrated track record in either Service & Support or Professional Services Management.
• Strong proactive change management and innovation mindset track record.
• Process management skills and knowledge (ideally Prince2, APMP, etc.).
• Inspiring and motivational leadership style based on KPIs accompanied by goal and outcome orientation with a strong coaching focus: 'make it happen'.
• Customer-oriented mindset.
• Capability to operate successfully in complex matrix organizations.
• Ability to comprehensively manage the Function P&L.
• Ability to actively interact and build relationships at all levels of the organization, also with stakeholders outside of Italy as part of the European organization.
• Act as a role model of Canon's leadership principles.
• Mother tongue Italian.
• Fluent English.

Company Overview:

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates, and promotes regardless of race, religion, national origin, sex, disability, age, veteran status, or other protected status as required by law.

  • B2B Service Director

    2 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job SummaryAs a Service and Support Director at Canon, you will lead the company's Service and Support organization in Italy, driving efficient service operations and business growth. You will be responsible for developing and implementing strategies to protect the company's service margin, ensuring best-in-class service delivery to customers, and fostering...

  • Service Director

    4 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...

  • Service Director

    3 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. Your team will deliver high-quality service propositions and pricing strategies to protect our long-term service margin, while ensuring best-in-class service...

  • Service Director

    4 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...

  • Service Director

    4 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...

  • B2B Service Director

    2 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Description:As a Service and Support Director at Canon, you will be responsible for leading the company's Service and Support organization in Italy. Your primary goal will be to ensure efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our...

  • Service Director

    3 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...

  • Service Director

    4 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...

  • B2B Service Director

    1 settimana fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Description:As a key member of the Canon team, you will be responsible for leading the Service and Support organization in Italy. This role requires a strong leader who can drive business growth, ensure efficient service operations, and deliver best-in-class service to our customers.Key Responsibilities:Lead the Service and Support organization in Italy,...

  • Service Director

    4 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations (CSO) in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead PSC Service and...

  • Service Operations Director

    3 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead the development and...

  • Service Operations Director

    2 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead the development and...

  • Service Operations Director

    1 mese fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations (CSO) in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead the development...

  • Service Operations Director

    4 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    Job Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead the development and...

  • Service Director

    1 settimana fa

    Milano, Lombardia, Italia Canon A tempo pieno

    We are seeking a highly skilled and experienced Service Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for managing the service business contribution in the NSO, focusing on revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead PSC Service and Support...

  • Service Director

    1 settimana fa

    Milano, Lombardia, Italia Revvity A tempo pieno

    Job SummaryThe Service Director will lead the day-to-day activities of a team of service engineers in Italy, providing high-quality service support to customers. This role requires leadership, effective resource deployment, talent acquisition, and execution of business strategy.Key ResponsibilitiesDevelop and leverage talent by identifying critical skills...

  • Service Director

    2 settimane fa

    Milano, Lombardia, Italia Revvity A tempo pieno

    Job SummaryWe are seeking a highly skilled Service Director to lead our customer support team in Italy. The successful candidate will be responsible for providing high-quality service support to customers by leading the day-to-day activities of a team of around 10 service engineers.Key ResponsibilitiesContinue to upgrade and leverage talent by identifying...

  • Service Center Director

    2 settimane fa

    Milano, Lombardia, Italia Canon A tempo pieno

    We are seeking a highly skilled Service Center Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for managing the service business contribution in the NSO, focusing on revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead PSC Service and Support functions in...

  • Sales Director

    2 mesi fa

    Milano, Lombardia, Italia Mettler Toledo A tempo pieno

    About the RoleWe are seeking a highly skilled Sales Manager to lead our Service Sales team in the Italian Market. As a key member of our team, you will be responsible for driving sales growth, managing the Service Sales team, and ensuring exceptional customer experience.Key ResponsibilitiesBusiness Development: Develop and execute strategies to drive sales...

  • Sales Director

    2 mesi fa

    Milano, Lombardia, Italia Mettler Toledo A tempo pieno

    About the RoleWe are seeking a highly skilled Sales Manager to lead our Service Sales team in the Italian Market. As a key member of our team, you will be responsible for driving sales growth, managing the Service Sales team, and ensuring exceptional customer experience.Key ResponsibilitiesBusiness Development: Develop and execute strategies to drive sales...