B2B Service Director
2 settimane fa
As a Service and Support Director at Canon, you will lead the company's Service and Support organization in Italy, driving efficient service operations and business growth. You will be responsible for developing and implementing strategies to protect the company's service margin, ensuring best-in-class service delivery to customers, and fostering a culture of innovation and excellence within the team.
Key Responsibilities
- Lead the Service and Support organization in Italy, ensuring efficient service operations and business growth.
- Develop and implement strategies to protect the company's service margin and ensure best-in-class service delivery to customers.
- Foster a culture of innovation and excellence within the team.
- Build and maintain strong relationships with key internal and external stakeholders.
- Ensure compliance with legal and corporate rules.
Requirements
- Demonstrated track record in Service and Support or Professional Services Management.
- Strong proactive change management and innovation mindset.
- Process management skills and knowledge.
- Inspiring and motivational leadership style.
- Customer-oriented mindset.
- Ability to operate successfully in complex matrix organizations.
- Ability to manage the Function P&L.
- Ability to interact and build relationships at all levels of the organization.
About Canon
Canon is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, national origin, sex, disability, age, veteran status, or other protected status as required by law.
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