Service Director

2 settimane fa

Milano, Lombardia, Italia Canon A tempo pieno
Job Title: B2B Service Director

As a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.

Key Responsibilities:
  • Lead Canon Italy's Service and Support function for direct and indirect sales channels in a competitive and efficient setup.
  • Act as a proactive strategic center of excellence for efficient service propositions, competitive service cost price setting, and long-term protection of service margin.
  • Ensure partner accreditation and technical support for indirect channels.
  • Implement EMEA service standards and methodologies to create and foster local best-in-class service operations.
  • Deliver financial contribution from traditional and professional services, maximizing opportunities to grow additional services while controlling cost of sales and SGA.
  • Oversee overall achievement of customer satisfaction objectives.
  • Ensure development and growth opportunities for Service and Support people and maintain a high level of employee experience.
  • Lead the team in compliance with legal and corporate rules.
  • Build and maintain strong relationships with key internal and external stakeholders.
Requirements:
  • Demonstrated track record in Service and Support or Professional Services Management.
  • Strong proactive change management and innovation mindset track record.
  • Process management skills and knowledge (ideally Prince2, APMP).
  • Inspiring and motivational leadership style based on KPIs, accompanied by goal and outcome orientation with a strong coaching focus.
  • Customer-oriented mindset.
  • Ability to operate successfully in complex matrix organizations.
  • Comprehensive management of the Function P&L.
  • Ability to actively interact and build relationships at all levels of the organization, including stakeholders outside of Italy as part of the European organization.
  • Act as a role model of Canon's leadership principles.
  • Mother tongue Italian.
  • Fluent English.
What We Offer:
  • A supportive and encouraging work environment.
  • Opportunities for professional development and growth.
  • A commitment to creating a more inclusive and equitable culture.
  • A strong focus on sustainability and social responsibility.

Canon is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, national origin, sex, disability, age, veteran status, or other protected status as required by law.

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