Service Director

2 settimane fa


Milano, Lombardia, Italia Revvity A tempo pieno

Job Summary

We are seeking a highly skilled and experienced Service Leader to join our team at Revvity. As a Service Leader, you will be responsible for leading a team of service engineers and providing high-quality service support to customers in Italy.

Key Responsibilities

  • Lead a team of service engineers to deliver exceptional customer service and support.
  • Develop and implement strategies to improve service quality and efficiency.
  • Collaborate with cross-functional teams to identify and address customer needs and concerns.
  • Stay up-to-date with technological advancements in instrumentation and related servicing methodologies.
  • Communicate customer feedback to product development teams to enhance product reliability and performance.
  • Build and maintain strong relationships with customers and key stakeholders.
  • Act as the primary point of contact for escalated service issues and work closely with customers to resolve challenges.
  • Foster an atmosphere of sales and service teamwork and coordination.
  • Develop and drive profitable business growth for designated service territory.
  • Manage and coordinate service initiatives with resource deployment.

Requirements

  • Bachelor's degree or Equivalent Engineering Qualification.
  • Proven experience in a leadership role with a focus on service delivery.
  • Strong technical acumen and familiarity with Life Science & Diagnostics instrumentation.
  • Exceptional communication and interpersonal skills.
  • Proven track record in leading a team with the ability to inspire and engage in pursuit of delivering against outstanding results.
  • Flexible and creative mindset to thrive in a fast-paced environment.
  • Excellent problem-solving skills and high attention to detail.

What We Offer

At Revvity, we offer a dynamic and challenging work environment that fosters growth and development. We are committed to providing our employees with the tools and resources they need to succeed.


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