Service Center Director

1 mese fa

Milano, Lombardia, Italia Canon A tempo pieno

We are seeking a highly skilled Service Center Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for managing the service business contribution in the NSO, focusing on revenue growth, profitability, and quality of delivered services.

Key Responsibilities:

  • Lead PSC Service and Support functions in the NSO and ensure that the Service organization consistently delivers value to our customers in terms of service delivery, product reliability, and customer satisfaction;
  • Responsible for achieving the targets of revenue, gross margin, and profit in the assigned Territory (Italy). Working closely with CEL to support meetings centrally to implement and execute business objectives;
  • Lead in the NSO the development and implementation of European strategies to improve revenue, productivity, profitability, customer experience, and development of new types of services and customers;
  • Effectively lead, motivate, control, and develop Service functions, ensuring they work to achieve operational and business targets in all sales channels;
  • Monitor and review the performance of all staff and business processes assigned and benchmark those against the European standards, KPI, or targets;
  • Identify and drive overall service efficiency by using synergies across business units;
  • Proactively develop, monitor, and maintain customer and employee satisfaction;
  • Support all the sales channels using the appropriate strategies and tools;
  • Liaise with appropriate departments to maximize business opportunities;
  • Ensure all service employees comply with environmental, health, and safety requirements;
  • Networking with existing clients and vendors;
  • Ensure the internal relationship with NSO management (sales and functions), ITCG BU Customer Support Operations & Customer Service, PSCs, and FSC (Factory Service Center), Canon Europe Business Groups, and external relationships with Canon Partners, key customers, local vendors, and industry associations.

Requirements:

  • University degree or equivalent in management, finance, industrial engineering, or technology or similar experience;
  • Mother tongue Italian;
  • Fluent in English written and oral;
  • Significant experience in a senior management function in service or related professional area;
  • Experience in defining strategy, tactics, and managing big operations, projects, and customers;
  • Experience in managing budgets and P&L;
  • Experience in all aspects of people management.

What We Ask:

  • Act with courage;
  • Bring the vision to life;
  • Build European team;
  • Create customer value;
  • Create innovative solutions;
  • Develop self and others;
  • Grow profitable business;

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates, and promotes regardless of race, religion, national origin, sex, disability, age, veteran status, or other protected status as required by law.

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