Service Director

2 settimane fa


Milano, Lombardia, Italia Canon A tempo pieno

About the Role

We are seeking a seasoned Director to lead our Customer Support Operations in Italy. The ideal candidate will be responsible for managing PSC Service and Support functions, ensuring consistent delivery of value to our customers.

Key Responsibilities

  • Lead PSC Service and Support functions in the NSO, ensuring value delivery to customers;
  • Responsible for achieving revenue, gross margin, and profit targets in the assigned Territory (Italy);
  • Develop and implement European strategies to improve revenue, productivity, profitability, customer experience, and development of new services;
  • Effectively lead, motivate, control, and develop Service functions, ensuring operational and business targets are achieved;
  • Monitor and review staff and business processes performance, benchmarking against European standards, KPIs, or targets;
  • Identify and drive overall service efficiency, leveraging synergies across business units;
  • Proactively develop, monitor, and maintain customer and employee satisfaction;
  • Support sales channels using appropriate strategies and tools;
  • Liaise with departments to maximize business opportunities;
  • Ensure service employees comply with environmental, health, and safety requirements;
  • Network with existing clients and vendors;
  • Maintain internal relationships with NSO management, ITCG BU Customer Support Operations, PSCs, FSC, Canon Europe Business Groups, and external relationships with Canon Partners, key customers, local vendors, and industry associations.

About You

We are looking for a seasoned professional with a proven track record in senior management functions, specifically in service or related areas. The ideal candidate will have experience in defining strategy, managing big operations, projects, and customers, as well as managing budgets and P&L.

Requirements

  • University degree or equivalent in management, finance, industrial engineering, or technology;
  • Mother tongue Italian;
  • Fluent in English written and oral;
  • Significant experience in senior management functions in service or related professional areas;
  • Experience in defining strategy, tactics, and managing big operations, projects, and customers;
  • Experience in managing budgets and P&L;
  • Experience in all aspects of people management.

Culture and Values

We are committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally. At Canon, we believe in investing in our people and providing opportunities for growth and development.


  • Service Director

    4 settimane fa


    Milano, Lombardia, Italia Canon A tempo pieno

    We are seeking a highly skilled and experienced Service Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for managing the service business contribution in the NSO, focusing on revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead PSC Service and Support...

  • Service Director

    4 settimane fa


    Milano, Lombardia, Italia Revvity A tempo pieno

    Job SummaryThe Service Director will lead the day-to-day activities of a team of service engineers in Italy, providing high-quality service support to customers. This role requires leadership, effective resource deployment, talent acquisition, and execution of business strategy.Key ResponsibilitiesDevelop and leverage talent by identifying critical skills...

  • B2B Service Director

    4 settimane fa


    Milano, Lombardia, Italia Canon A tempo pieno

    Job Summary:As the Service & Support Director at Canon, you will be responsible for leading the company's service and support operations in Italy. This role involves overseeing the efficient delivery of service propositions and pricing strategies to protect the company's long-term service margin. Additionally, you will ensure best-in-class service delivery...


  • Milano, Lombardia, Italia Canon A tempo pieno

    We are seeking a highly skilled Service Center Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for managing the service business contribution in the NSO, focusing on revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead PSC Service and Support functions in...

  • Service Director

    2 settimane fa


    Milano, Lombardia, Italia Revvity A tempo pieno

    Job OverviewRevvity is seeking a highly skilled Service Leader to lead the day-to-day activities of a team of service engineers in Italy. This is a key leadership role that requires strong technical expertise, exceptional communication skills, and a proven track record of delivering outstanding results.Key ResponsibilitiesDevelop and implement strategies to...

  • Sales Director

    4 settimane fa


    Milano, Lombardia, Italia Approach People Recruitment A tempo pieno

    Job Title: Sales DirectorJob Summary:We are seeking a Sales Director to join our Italian team and contribute to our growth. As a Sales Director, you will be responsible for developing turnover with your team in the assigned territory. You will execute the strategy defined by the sales department and make any necessary adjustments.Key Responsibilities:Develop...

  • B2B Service Director

    4 settimane fa


    Milano, Lombardia, Italia Canon A tempo pieno

    Job Description:As a key member of the Canon team, you will be responsible for leading the Service and Support organization in Italy. This role requires a strong leader who can drive business growth, ensure efficient service operations, and deliver best-in-class service to our customers.Key Responsibilities:Lead the Service and Support organization in Italy,...

  • Account Director

    1 mese fa


    Milano, Lombardia, Italia Sun-TIMES srl A tempo pieno

    Sun-TIMES srl è una società innovativa e dinamica che cerca un professionista esperto per occuparsi della gestione dei progetti e della crescita del business.Il candidato ideale avrà almeno 3-4 anni di esperienza in un ruolo similare e sarà in grado di gestire il budget di agenzia, identificare nuove opportunità di sviluppo e supervisionare i progetti...


  • Milano, Lombardia, Italia Abbott A tempo pieno

    About Abbott WorldAbbott is a leading global healthcare company that provides innovative solutions for people's healthcare needs. Our company is dedicated to improving people's lives through our products and services.Job OverviewAs the Global Technical Service Manager, you will play a key role in supporting the US AMS expansion strategy and overseeing the...


  • Milano, Lombardia, Italia https:www.energyjobline.comsitemap A tempo pieno

    Director of Facilities OperationsAs a Director of Facilities Operations, you will oversee the day-to-day operations of our properties to ensure they are safe, efficient, and well-maintained. This includes managing maintenance teams, monitoring property conditions, and implementing quality assurance programs.Key Responsibilities:Lead and manage maintenance...


  • Milano, Lombardia, Italia Nonstop Consulting A tempo pieno

    Technical Service Manager OpportunityWe are seeking a dynamic Technical Service Manager to join our client, a market leader in the rendering and pet food industry, where you can play a key role in providing technical support and sales assistance to both current and potential customers.As a Technical Service Manager, you will have the chance to work on some...


  • Milano, Lombardia, Italia dentsu A tempo pieno

    Role OverviewThe Digital Practice Director will lead and oversee shared service delivery operations organization providing quality media operations to support the Media and Performance brands at Dentsu. The Director will be responsible for delivering excellence in client service, ensuring a coordinated focus on best practice, process, and policy...

  • Customer Service Director

    2 settimane fa


    Milano, Lombardia, Italia EssilorLuxottica A tempo pieno

    About UsAt EssilorLuxottica, we are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses.We bring together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business.Job Scope and...


  • Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

    Job Title: Digital Practice DirectorAt Dentsu, we're seeking a highly skilled and experienced Digital Practice Director to lead our shared service delivery operations organization. As a key member of our team, you'll be responsible for overseeing the delivery of quality media operations to support our Media and Performance brands.Key Responsibilities:Lead...


  • Milano, Lombardia, Italia dentsu A tempo pieno

    About the RoleDentsu seeks a highly skilled Digital Operations Director to lead shared service delivery operations organization providing quality media operations to support our Media and Performance brands.Key ResponsibilitiesLeading and overseeing shared service delivery operations organisation providing quality media operations to support our Media and...


  • Milano, Lombardia, Italia AKQA Inc A tempo pieno

    Senior Account DirectorWe're seeking a seasoned Senior Account Director to join our AKQA Inc team. As a key member of our Client Services team, you'll be responsible for fostering strong relationships with our clients, delivering measurable outcomes, and driving business growth.With a deep understanding of the digital landscape and customer experience,...


  • Milano, Lombardia, Italia Amplifon A tempo pieno

    Global Call Center DirectorAmplifon is seeking an experienced Senior Call Center Manager to spearhead the execution of all projects laid out for the Call Center in a comprehensive manner. The role involves aiding countries in their delivery and implementation, disseminating strategic plans, and autonomously crafting new ones to enhance the performance and...


  • Milano, Lombardia, Italia dentsu A tempo pieno

    Media Operations Director - DentsuCompany Overview:Dentsu is a global network of creative agencies, specialized in delivering ideas at the intersection of brand, culture, and commerce.Job Description:The Media Operations Director will lead and oversee shared service delivery operations organization providing quality media operations to support the Media and...


  • Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

    Job Title: Director of Lifestyle and OperationsArmani Hotel Milano is seeking an experienced Director of Lifestyle and Operations to join our team. This role is responsible for the general administration and profitability of the Lifestyle and Housekeeping departments.Key Responsibilities:Ensure the Lifestyle and Housekeeping departments are interfaced and...


  • Milano, Lombardia, Italia Deliveroo A tempo pieno

    Deliveroo is seeking a Senior Retail Operations Director to manage the day-to-day operations of multiple retail locations in Italy. This role requires strong leadership and organizational skills to oversee assistant managers and ensure all locations are running smoothly.We're looking for someone with experience managing multiple retail locations, who can...