Digital Operations Director

10 ore fa

Milano, Lombardia, Italia dentsu A tempo pieno

About the Role

Dentsu seeks a highly skilled Digital Operations Director to lead shared service delivery operations organization providing quality media operations to support our Media and Performance brands.

Key Responsibilities

  • Leading and overseeing shared service delivery operations organisation providing quality media operations to support our Media and Performance brands, through proactive engagement and maintain relationships with the Media Practice lead
  • Leading teams focused on media delivery activities required to deliver excellence in client delivery service, builds and develops high performing teams focused on media delivery and supplier operations processes
  • Delivering operational activities and drives excellence in customer service through accurate and consistent media delivery
  • Driving a culture of operational excellence in all processes and activities
  • Leading the service team in running root cause analysis and problem-solving sessions to improve day-to-day work and support in resolving issues with the broader business
  • Identifying and implementing operational best practices locally in coordination with Head of Media Operations

Requirements

  • At least 5 year of work experience in IM//Media agencies with IM/PR and social project management (mainly Italian, an international experience is preferred) with a role of responsibility
  • Team-working attitude, experience in junior resources management. Autonomy in team training and inspiration initiatives;
  • A strong passion and proven experience in digital marketing, creativity and social project/integrated campaigns. Experience in collaborating with strategy and media areas. A media oriented approach is preferred (previous experience in media agency or media group/company)
  • Understanding of marketing and social media trends
  • Experience in social platforms, internal analysis tools, online monitoring and measurement tools;
  • Italian mother language. Fluent English, spoken and written.
  • Motivation and ambition to drive projects towards the highest quality standards
  • An excellent knowledge of the Italian talents' ecosystem, agencies and partners
  • Excellent organizational and relational skills
  • Proactive and collaborative attitude

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