Digital Practice Director
4 settimane fa
Job Summary
The Digital Practice Director - Media Operations Lead will oversee shared service delivery operations organization providing quality media operations to support the Media and Performance brands. This role will lead teams focused on specific sub-practice delivery activities, to deliver excellence in client service.
Key Responsibilities
- Leading and overseeing shared service delivery operations organisation providing quality media operations to support our Media and Performance brands, through proactive engagement and maintain relationships with the Media Practice lead
- Leading teams focused on media delivery activities required to deliver excellence in client delivery service, builds and develops high performing teams focused on media delivery and supplier operations processes
- Delivering operational activities and drives excellence in customer service through accurate and consistent media delivery
- Driving a culture of operational excellence in all processes and activities
- Leading the service team in running root cause analysis and problem-solving sessions to improve day-to-day work and support in resolving issues with the broader business
- Identifying and implementing operational best practices locally in coordination with Head of Media Operations
Requirements
- At least 5 year of work experience in IM//Media agencies with IM/PR and social project management (mainly Italian, an international experience is preferred) with a role of responsibility
- Team-working attitude, experience in junior resources management. Autonomy in team training and inspiration initiatives;
- A strong passion and proven experience in digital marketing, creativity and social project/integrated campaigns. Experience in collaborating with strategy and media areas. A media oriented approach is preferred (previous experience in media agency or media group/company)
- Understanding of marketing and social media trends
- Experience in social platforms, internal analysis tools, online monitoring and measurement tools;
- Italian mother language. Fluent English, spoken and written
- Motivation and ambition to drive projects towards the highest quality standards
- An excellent knowledge of the Italian talents' ecosystem, agencies and partners
- Excellent organizational and relational skills
- Proactive and collaborative attitude
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