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Global Call Center Director

4 settimane fa

Milano, Lombardia, Italia Amplifon A tempo pieno

At Amplifon, we are seeking an experienced Senior Call Center Manager to spearhead the execution of all projects for our Outbound sector.

The ideal candidate will have a strong background in complex organizations and customer service environments, with expertise in Outbound dynamics and metrics. They should be able to analyze data and make informed decisions, as well as possess leadership skills and experience in managing teams.

Key responsibilities include overseeing Call Center partners by country, working with corporate departments to execute CRM strategies, and serving as the primary point of contact for Call Managers. The successful candidate will also need to stay up-to-date with the latest technology trends and applications.

Requirements for this role include over 10 years of experience in Call Center/Customer Service, with a proven track record of success in Outbound and Lead Generation contexts. A strong understanding of metrics such as forecasting staffing needs and vendors' profitability evaluation is essential.

A bachelor's degree or equivalent is preferred, along with contact center certification. Fluency in English is required, with additional languages being a plus.

We estimate the salary range for this position to be between $120,000 and $180,000 per year, depending on location and experience. If you are a motivated and results-driven individual with excellent leadership and analytical skills, we encourage you to apply.