Technical Service Expert
3 settimane fa
Key Responsibilities:
The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades, and providing backup first-line level one service.
Deliverables:
- Perform planned maintenance activities to keep our systems running optimally.
- Execute hardware and software upgrades related to TSBs.
- Provide backup first-line level one service to customers.
- Assist with instrument installations and deinstallations as needed.
Success Metrics:
Success in this role is measured by customer satisfaction scores, achievement of service key performance indicators, and district-level economic growth and profitability.
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