Technical Service Expert

3 settimane fa


Milano, Lombardia, Italia Abbott A tempo pieno

Key Responsibilities:

The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades, and providing backup first-line level one service.

Deliverables:

  1. Perform planned maintenance activities to keep our systems running optimally.
  2. Execute hardware and software upgrades related to TSBs.
  3. Provide backup first-line level one service to customers.
  4. Assist with instrument installations and deinstallations as needed.

Success Metrics:

Success in this role is measured by customer satisfaction scores, achievement of service key performance indicators, and district-level economic growth and profitability.


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