Care Contract Manager

4 settimane fa


Cavriago, Emilia-Romagna, Italia AVL Italia S.R.L. A tempo pieno
Job Description:

As a key member of the AVL Italia S.R.L. team, you will be responsible for the successful implementation and delivery of CARE Contracts. This involves ensuring the fulfillment of contract commitments, managing communication with internal and external stakeholders, and driving the adaptation of contract activities to achieve added value for the customer.

Key Responsibilities:
  • Align and set up the initial contractual framework with the customer
  • Define CARE delivery procedures, communication, and internal/external escalation matrix
  • Establish contact with customer decision makers and manage meetings
  • Presents regular customer performance reports integrating quantitative KPIs and qualitative information
  • Conducts annual performance reviews with the customer
  • Manages customer escalations and defines continuous improvement programs
Requirements:
  • Higher technical or combination of technical and commercial education
  • Very high communication skills in English
  • Good presentation skills
  • Very self-organized and used to working according to long-term objectives
What We Offer:
  • Flexitime Regulation
  • Training Programs
  • Health Management

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