Contract Implementation Specialist
3 giorni fa
AVL Italia seeks a skilled Contract Implementation Specialist to deliver successful CARE Contract outcomes.
Key Responsibilities:
• Implement CARE Contracts in accordance with customer requirements
• Ensure timely and within-budget delivery of contractual commitments
• Develop and maintain effective communication with AVL and customer stakeholders
• Manage budget allocation and contractual activities
• Establish and maintain contract entries in salesforce
Contract Setup:
• Define contractual frameworks and delivery procedures with customers
• Establish communication and escalation matrices
• Coordinate customer visits and discussions on key topics
• Continuously adapt contract scope to achieve added value for the customer
Communication and Reporting:
• Establish contact with customer decision-makers
• Manage meetings and define content
• Regularly align CARE deliverables with customer needs and expectations
• Present regular customer performance reports
• Conduct annual performance reviews and customer satisfaction measurements
Internal Stakeholder Management:
• Obtain necessary information from CPA and CDC
• Maintain ongoing communication with AVL internal stakeholders
Managed Service Contract Management:
• Monitor and manage contract profitability
• Proactively inform the CARE Team about contractual situations
• Contribute to Continuous Improvement Process for CARE business
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