Contract Implementation Specialist

3 giorni fa


Cavriago, Emilia-Romagna, Italia AVL Italia S.R.L. A tempo pieno

AVL Italia seeks a skilled Contract Implementation Specialist to deliver successful CARE Contract outcomes.

Key Responsibilities:

• Implement CARE Contracts in accordance with customer requirements
• Ensure timely and within-budget delivery of contractual commitments
• Develop and maintain effective communication with AVL and customer stakeholders
• Manage budget allocation and contractual activities
• Establish and maintain contract entries in salesforce

Contract Setup:

• Define contractual frameworks and delivery procedures with customers
• Establish communication and escalation matrices
• Coordinate customer visits and discussions on key topics
• Continuously adapt contract scope to achieve added value for the customer

Communication and Reporting:

• Establish contact with customer decision-makers
• Manage meetings and define content
• Regularly align CARE deliverables with customer needs and expectations
• Present regular customer performance reports
• Conduct annual performance reviews and customer satisfaction measurements

Internal Stakeholder Management:

• Obtain necessary information from CPA and CDC
• Maintain ongoing communication with AVL internal stakeholders

Managed Service Contract Management:

• Monitor and manage contract profitability
• Proactively inform the CARE Team about contractual situations
• Contribute to Continuous Improvement Process for CARE business



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