Hotel Operations Manager

2 settimane fa


Italia Belmond Management Limited A tempo pieno

We are seeking an exceptional Hotel Operations Manager to join our team at Splendido Mare, A Belmond Hotel in Portofino.

As a key member of the Front Office team, you will be responsible for overseeing the smooth operation of our hotel's front desk, ensuring that our guests receive an unparalleled level of service and luxury experience.

Main duties and responsibilities:

  • Greeting guests and ensuring efficient and friendly check-in and check-out procedures.
  • Rooming our guests and allocating rooms according to reservation requests and guest needs.
  • Providing information about the hotel and local area to guests.
  • Organising special requests and communicating with all departments within the hotel to ensure seamless service delivery.
  • Implementing the Leading Quality Assurance Standards.
  • Supporting, training, and supervising front office staff.
  • Maintaining working relationships and communicating with all departments.
  • Maximising room revenue and occupancy by reviewing status daily.
  • Ensuring implementation of all hotel policies and house rules.
  • Operating all aspects of Front Office computer systems.
  • Ensuring timely and professional responses to all messages and emails.

Requirements:

  • At least 5 years of previous professional experience in a similar role, preferably at an international level.
  • Fluent in English and Italian; a third language is required.
  • Knowledge of Hotel Management software.
  • Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher).

Benefits:

  • We offer a seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 2.
  • A competitive salary as per CCNL + increase based on seniority and skill level.
  • Separate payslip for 13°, 14° and TFR.
  • Accommodation in our staff house including breakfast and staff cantine.
  • Bus ticket as a benefit for the contract period.
  • The opportunity to work with a leading luxury hotel group and gain valuable experience in the hospitality industry.


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