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Rooms Division Manager | Grand Hotel Timeo, A Belmond Hotel
2 mesi fa
Rooms Division Manager | Grand Hotel Timeo, A Belmond Hotel
Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.
Reporting to the General Manager, the ideal candidate has experience working in Italy, ideally in a resort, and will have a wealth of experience in luxury operations management, with excellent knowledge of the Front Office, Concierge, Housekeeping and Laundry departments, but most of all with a true passion for people.
The position is based in Taormina, Sicily and the contract is permanent and full time. You must possess the legal right to work in Italy/EU.
WHAT YOU WILL DO
- Lead the Room Divisions team and its departments within budgeted guidelines, to ensure operational efficiency, high quality service standards, and consistent excellence along with a seamless guest experience.
- Meet, greet and farewell guests and VIPs as well as repeat guests while recognising and anticipating their individual needs.
- Plan, direct, control, coordinate and participate in all areas and activities of the Rooms Division.
- Monitor and, when needed assist, the smooth functioning of the daily service at Reception, Concierge, Housekeeping and Laundry departments while ensuring all policies and procedures are properly understood and followed through.
- Identify opportunities and development solutions to enhance the performance for all aspects and operations (i.e. quality internal and external audits).
- Handle any guest complaints and comments relating to the department tactfully and in line with Belmond standards.
- Implement any Rooms-related projects and global programs.
- Create, monitor and enforce Rooms Divisions KPI’s, schedules, policies and procedures for own management and teams.
- Develop positive relations with all stakeholders, whilst remaining professional and service oriented at all times, always ensuring a high level of courtesy with all parties.
- Lead the Rooms Division people by attracting, recruiting, monitoring manning, appraising and delivering on-the-job training, as necessary.
- Ensure appropriate processes and systems are in place to control costs, deliver both revenue and profit margins as per budget projections.
- Supervise own departments teams schedules while being responsible for the most efficient control of expenditure through effective use of manpower and physical assets.
- Implement regular communications with direct reports through weekly 1:1’s and departmental team meetings.
- Manage all divisions’ employees related activities, including performance evaluations, and any required disciplinary matters.
- Attend all meetings required according to the hotel meetings schedule.
- Check that any divisional equipment is always kept in good working order and that stocks are appropriate to the business needs.
- Act as sustainability lead and assist all management with OS&E and sustainability projects or initiatives.
- Supervise all safety and hygiene standards so that they are met at all times and that cleaning schedules and related equipment are well executed and organised.
Requirements
- A minimum of 5 years’ working experience in a similar position in luxury hospitality brands. International experience will represent a plus.
- In depth knowledge of Front Office and Concierge, Housekeeping and Laundry operations in a luxury hospitality environment.
- Hospitality degree or equivalent, with thorough knowledge luxury service techniques and trends.
- Good knowledge of revenue management, PMS and reservations.
- Fluent in Italian and English. Knowledge of a third European language will represent a plus.
- Excellent communication skills in all aspects: verbal, written and non-verbal.
- Proficiency in using Microsoft Office.
- Dynamic, curious and that exhibits a passion for excellence, will have the ability to multitask and solve problems efficiently.
- Strong leadership skills, service oriented and guest focused, talented in people management, performance driven, assertive and pleasant personality.
- Superb organisational and interpersonal skills: you must be approachable, open-minded and fair, with impeccable grooming standards.
