Customer Service Operations Specialist

2 mesi fa

Monza, Lombardia, Italia Adidas A tempo pieno

About the Role:

We are seeking a highly skilled and motivated Customer Service Operations Specialist to join our team at adidas. As a key member of our Account Operations organization, you will play a critical role in delivering exceptional customer service and driving business growth.

Key Responsibilities:

  • Develop and execute overall strategy for the Account Operations organization in line with the global adidas strategy.
  • Collaborate with cross-functional teams to drive business results and improve customer satisfaction.
  • Manage customer orders, claims, and returns, ensuring timely and accurate resolution.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive business growth.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with key stakeholders to identify and implement process improvements, driving efficiency and effectiveness.
  • Develop and maintain relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive business growth and improve customer satisfaction.

Requirements:

  • Proven experience in customer service operations, with a strong understanding of business operations and customer needs.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and drive business growth.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficiency in MS Office, SAP, Salesforce, and Power BI.

What We Offer:

  • Annual bonus
  • Canteen
  • Internal Gym
  • Free access to self-learning platform
  • Employee Assistance Program (personal counselling on variety of topics)
  • Hybrid working model

  • Customer Service Specialist, Global Operations

    1 settimana fa

    Monza, Lombardia, Italia Adidas A tempo pieno

    Shape the future with adidas Europe, driving global sports trends through innovation and creativity.Our European heritage has been a fusion of culture and innovation for over 75 years.We aim to be Europe's best sports brand, seeking pioneers and visionaries to join our bold journey.As a Customer Service Specialist, Global Operations, you will operate in a...

  • Customer Service Specialist

    3 settimane fa

    Monza, Lombardia, Italia Page Personnel A tempo pieno

    La risorsa inserita nel ruolo di Customer Service Specialist si occuperà di:Supporto alla Direzione CommercialeStesura delle offerte commercialiGestione degli ordini di venditaAssistenza ai clientiGestione post venditaSi richiede esperienza pregressa nel ruolo di minimo 2/3 anni. Si richiede la buona conoscenza della lingua inglese.Ruolo: Customer Service...

  • Customer Service Specialist

    4 settimane fa

    Monza, Lombardia, Italia Manpowergroup A tempo pieno

    Job DescriptionCustomer Service SpecialistLa nostra azienda è alla ricerca di un Customer Service Specialist per supportare i nostri clienti nel settore metalmeccanico.ResponsabilitàFornire supporto tecnico e commerciale ai clienti per garantire la soddisfazione delle loro esigenze.Identificare e risolvere eventuali malfunzionamenti o problemi operativi...

  • Customer Service Specialist

    1 mese fa

    Monza, Lombardia, Italia Adidas A tempo pieno

    Shape the future of sports with adidas Europe, where innovation meets culture.Our European heritage has been a driving force in global sports trends for over 75 years, and we're seeking pioneers and visionaries to join our bold journey.As a Customer Service Specialist, you'll be part of a team that values creativity, courage, and innovation, working in a...

  • Customer Service Excellence Specialist

    1 settimana fa

    Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Customer Quality Specialist Role SummaryThe Customer Quality Specialist will be an integral part of the Cassina Quality team, reporting directly to the Quality Manager. Key responsibilities include managing all customer-related activities to boost customer satisfaction.Main ResponsibilitiesPrimary activities include supporting the Customer Service team in...

  • Customer Service Specialist

    3 settimane fa

    Monza, Lombardia, Italia Adidas A tempo pieno

    Shape the future of sports with adidas Europe.Our European heritage has been a fusion of culture and innovation, driving global sports trends for over 75 years.We're seeking pioneers and visionaries to join our bold journey, working in centers of creativity and collaboration across Europe.As a Customer Service Specialist, you'll be part of a team that values...

  • Specialista di Customer Service Metallurgico

    2 settimane fa

    Monza, Lombardia, Italia In Job S.p.A. A tempo pieno

    In settori di alta tecnologia e innovazione, le aziende operano costantemente per migliorare i processi e aumentare l'efficienza dei propri servizi. In Job S.p.A. ricerca un Specialista di Customer Service Metallurgico per sostenere il team tecnico nella risoluzione delle problematiche dei clienti e garantire un'esperienza di servizio...

  • Customer Service Specialist

    3 settimane fa

    Monza, Lombardia, Italia Manpowergroup A tempo pieno

    Descrizione del ruoloIl Customer Service Specialist è un professionista che fornisce supporto tecnico e commerciale ai clienti, garantendo che le loro esigenze siano soddisfatte sia durante che dopo il processo di acquisto. Il ruolo consiste nell'assistenza tecnica ai clienti, nell'identificazione e risoluzione di eventuali malfunzionamenti o problemi...

  • Customer Service Representative

    3 settimane fa

    Monza, Lombardia, Italia Elemaster A tempo pieno

    Job Title: Customer Service SpecialistLocation: Elemaster Headquarter Italy – Lomagna (LC)Department: Customer ServiceJob Description:The Customer Service Specialist plays a crucial role in building trustful and long-lasting relationships with customers by processing their needs related to executed Purchase Orders.This involves analyzing customer...

  • Customer Service Specialist

    4 settimane fa

    Monza, Lombardia, Italia Adidas A tempo pieno

    Shape the future of sports with adidas Europe, where innovation and culture blend to drive global trends.Our offices in Herzogenaurach, London, Berlin, Amsterdam, Warsaw, Athens, Milan, Manchester, and Paris are hubs of creativity and collaboration. We're seeking pioneers and visionaries to join our bold journey.At adidas, you'll be part of a team that...

  • Service Operations Coordinator

    3 settimane fa

    Monza, Lombardia, Italia Alfa Laval A tempo pieno

    About the RoleAt Alfa Laval, we're looking for a skilled Service Operations Coordinator to join our team in Monza. As a key member of our Field Service Italy team, you'll be responsible for planning and coordinating field service activities, ensuring timely and efficient delivery of services to our customers.Key ResponsibilitiesPlan and coordinate field...

  • Global Process Improvement Customer Service Director

    2 settimane fa

    Monza, Lombardia, Italia Synlab Vet A tempo pieno

    About UsSynlab is the leading laboratory medicine and medical diagnostics company in Europe, active in 36 countries and 4 continents, with over 450 laboratories, employees and 500 million tests performed every year.In Italy, Synlab represents the largest integrated diagnostics group and the first point of contact for laboratory diagnostic services for many...

  • Customer Service Representative

    2 settimane fa

    Monza, Lombardia, Italia Synergie Italia Agenzia Per Il Lavoro S.P.A. A tempo pieno

    Customer Service RepresentativeWe are looking for a customer service representative to join our team at Synergie Italia Agenzia Per Il Lavoro S.P.A. As a customer service representative, you will be the first point of contact for our customers, providing them with information and support related to our services. You will be responsible for responding to...

  • Customer Service Liaison

    2 settimane fa

    Monza, Lombardia, Italia Elemaster A tempo pieno

    Customer Service LiaisonAt Elemaster, we are seeking a skilled Customer Service Liaison to join our team. As a key member of our Customer Service department, you will be responsible for processing customer needs related to the execution of issued Purchase Orders. Your primary goal will be to create trustful and long-lasting relationships with our customers....

  • Operatore Customer Service

    4 settimane fa

    Monza, Lombardia, Italia Randstad Italia Spa A tempo pieno

    Ricerca di un Operatore Customer ServiceRandstad Italia Spa è alla ricerca di un Operatore Customer Service per importante azienda cliente in zona Lesmo.Descrizione del LavoroL'Operatore Customer Service che stiamo selezionando si occuperà di:Pianificazione e organizzazione delle consegnePianificazione e organizzazione del giroGestione telefonica dei...

  • Cassina Customer Quality Specialist

    2 settimane fa

    Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Customer Quality SpecialistThe Customer Quality Specialist will be part of the Cassina Quality team, reporting directly to the Quality Manager. The main goal is to increase Customer satisfaction by managing all Customer-related activities within the team.Main ResponsibilitiesThe Customer Quality Specialist will be involved in the following activities:Support...

  • Service Operations Coordinator

    7 giorni fa

    Monza, Lombardia, Italia Alfa Laval A tempo pieno

    IntroductionAt Alfa Laval, we prioritize innovative solutions that drive progress. Our Field Service team in Italy is seeking a skilled Service Operations Coordinator to join our Monza site.Key ResponsibilitiesPlan and coordinate field service activities to ensure optimal response times.Evaluate the necessary skills and knowledge to execute requested...

  • Automation Service Specialist

    1 settimana fa

    Monza, Lombardia, Italia Tetra Pak A tempo pieno

    Job SummaryTetra Pak Food Engineering is seeking a skilled Automation Service Specialist to join our team in Italy. As a key member of our Processing Cluster, you will be responsible for providing sales and services on processing plants within the food, dairy, and beverage industry.About the RolePerform corrective maintenance, services, and troubleshooting...

  • Operatore di Customer Service Inbound

    4 settimane fa

    Monza, Lombardia, Italia Nettowork Srl A tempo pieno

    Offriamo un'opportunità di lavoro come Operatore di Customer Service InboundNETtoWORK Srl, azienda italiana nata nel 2016, si occupa di soddisfare le necessità dei clienti offrendo servizi personalizzati. Il nostro team si avvale di consulenti esperti nel settore per supportare il cliente durante il periodo di collaborazione.La posizioneRicerchiamo una...

  • Cassina Customer Quality Specialist

    4 settimane fa

    Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Customer Quality SpecialistThe Cassina Quality team is seeking a skilled Customer Quality Specialist to join their ranks. As a key member of the team, you will be responsible for ensuring the highest level of customer satisfaction through effective quality management and customer-centric initiatives.Main Responsibilities• Support the Customer Service team...