Cruise Hospitality Ambassador
1 settimana fa
We are seeking a dedicated and enthusiastic Cruise Host/Hostess to join our team at Costa Crociere.
Job SummaryThis is an exciting opportunity for a passionate individual to work on our cruise ships, providing exceptional hospitality services to our German-speaking guests. As a Cruise Host/Hostess, you will act as a reference point for language support, ensuring a seamless experience for our guests.
Main Responsibilities- Daily Cruise Program Management: Ensure accurate translation of written materials, including menus and flyers, and organize informative speeches for our guests.
- Language Support: Provide translation services for medical emergencies, accompany guests to the onboard infirmary or shore-side hospitals when necessary, and participate in public events, parties, and other activities to ensure guest satisfaction and needs are met.
- Revenue Services: Support various revenue services through communication and promotion to maximize revenue and guest satisfaction.
- Announcements and Reporting: Make major voice announcements for guests, including safety announcements during drills or real situations, and report or address guest complaints promptly.
- Education: Secondary school in Tourism or Humanities.
- Experience: At least 6 months of experience in tourism, preferably in reception or accompanying guests.
- Languages: Fluent English and German (at least C1 level).
- Skills: Comfortable with public speaking, enthusiastic, good communicator, problem-solving oriented, and sales skills a plus.
We offer a multicultural environment with over +17000 passionate and collaborative people from more than 70 countries. Our employees receive specific training and developmental support to fuel their growth both personally and professionally. We provide necessary arrangements and pay for travel to and from the port, meals and accommodation onboard, as well as many facilities to enjoy free time.
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