Senior Client Service Manager
4 giorni fa
About the Role
SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud-hosted infrastructure and technical application managed services to our SAP private cloud customers.
Job Summary
As a Client Delivery Manager, you will be responsible for ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle. You will act as the main customer-facing representative of SAP ECS organization and be accountable for entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
Key Responsibilities
• Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP
• Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations
• Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics)
• Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements)
• Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders
• Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives
• Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks)
• Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams
• Manage medium/large complex accounts
Requirements
• Fluency in Italian and English is mandatory
• Fluency in Spanish, German, Portuguese or Turkish language is an advantage
• Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings
• Strong customer orientation with a focus on relationship-, expectation- and de-escalation management
• Good understanding of SAP Basis, system migration and/or functional SAP application knowledge
• Good understanding of technical infrastructure and virtualized system landscapes
• Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio
• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
• SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial
• 5-10 years experience in similar role
-
Senior Service Operations Manager
1 settimana fa
Roma, Lazio, Italia Michael Page International Italia S.R.L. A tempo pienoJob Description:Azienda International company operating in the Technology Sector is seeking an experienced Senior Service Operations Manager for their Energy Division. The successful candidate will be responsible for understanding the company's digital power strategy and developing customer service strategies.The ideal candidate will have experience in...
-
Senior Service Sales Manager
4 settimane fa
Roma, Lazio, Italia Baywa R.E. Ag A tempo pienoDescrizione del RuoloIl Senior Service Sales Manager è un professionista che si occupa dello sviluppo commerciale della società attraverso la ricerca di nuovi clienti, la gestione delle attività e delle trattative in fase di gara, nonché di garantire il mantenimento nel tempo del più alto livello di soddisfazione dei clienti.Responsabilità del...
-
Senior Client Service Manager
6 giorni fa
Roma, Lazio, Italia Publicis Groupe A tempo pienoClient Service Manager RoleYour main task will be to develop and maintain working relationships with clients, ensuring their needs are met and expectations exceeded.Key Responsibilities:Attend workshops, status meetings, and presentations to maintain strong client relationships.Oversee the project workflow, ensuring tasks are completed on time and to the...
-
Senior Client Delivery Manager
3 settimane fa
Roma, Lazio, Italia Sap Se A tempo pienoJob SummaryWe are seeking a Senior Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.Key ResponsibilitiesOwn and grow the client engagement for SAP...
-
Senior Hospitality Manager
3 settimane fa
Roma, Lazio, Italia Corecruitment A tempo pienoJob Title: Senior Hospitality Manager - Luxury AccommodationLocation: Rome or Venice basedSalary: €60,000 - €70,000 gross per annumWe are seeking an experienced Senior Hospitality Manager to oversee the operations and performance of two prominent accommodation properties located in Rome and Venice.This role requires a seasoned hospitality professional...
-
Commercialista Senior
2 settimane fa
Roma, Lazio, Italia Globaly Service A tempo pienoLa nostra azienda, Globaly Service, cerca un/a Commercialista Senior per il suo team di vendita e produzione di prodotti per il benessere del corpo. La figura ricercata dovrà:• Gestire gli ordini in entrata e supportare l'assistenza ai clienti;• Organizzare e gestire gli ordini in modo efficiente;• Possedere competenze amministrative, finanziarie e...
-
Senior Hospitality Manager
3 giorni fa
Roma, Lazio, Italia Careers4A - Jobboard A tempo pieno**Job Title:** Senior Hospitality Manager**Location:** Europe**Salary:** €60,000 - €70,000 gross per annumCareers4A - Jobboard is seeking an experienced and dynamic Senior Hospitality Manager to oversee the operations and performance of two prominent lifestyle accommodation properties. This role requires a seasoned hospitality professional with a strong...
-
Senior Capacity Manager
2 settimane fa
Roma, Lazio, Italia Amazon A tempo pienoAbout the RoleWe are seeking a highly skilled Senior Capacity Manager to join our Delivery Service Partners Team. As a key member of our team, you will be responsible for developing and executing robust capacity plans for our Delivery Service Partners (DSP).Key ResponsibilitiesTake a big-picture approach in your analysis of business operations across OTR,...
-
Senior Project Manager
2 settimane fa
Roma, Lazio, Italia Michael Page International Italia S.R.L. A tempo pienoInternational ClientRenewables Industry AziendaInternational company operating in the Technology Sector.OffertaThe Senior Project Manager will work for the Energy Division and will have the following tasks:Key Responsibilities: Understand the company digital power strategy and develop customer service strategies. Implement and optimize service strategies,...
-
Senior Cloud Services Manager
2 settimane fa
Roma, Lazio, Italia Sap Se A tempo pienoJob SummarySAP Enterprise Cloud Services (ECS) organization is seeking a highly skilled Senior Cloud Services Manager to lead client engagements and ensure full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.Key ResponsibilitiesAs a Senior Cloud Services Manager, you will be responsible for:Own and grow...
-
Senior Capacity Manager
4 settimane fa
Roma, Lazio, Italia Amazon A tempo pienoAbout the RoleWe are seeking a highly skilled Senior Capacity Manager to join our Delivery Service Partner (DSP) team at Amazon. As a key member of our team, you will play a critical role in ensuring our logistics network operates smoothly and efficiently to delight our customers.Key ResponsibilitiesDevelop and execute robust capacity plans for our DSPs,...
-
Service Delivery Manager
3 settimane fa
Roma, Lazio, Italia Serco Group Plc A tempo pienoJob Title: Service ManagerAt Serco Group Plc, we are seeking a highly skilled and experienced Service Manager to join our team in the Defence sector in Italy. As a Service Manager, you will be responsible for overseeing the delivery of services on our contracts, ensuring that all services meet or exceed Performance Indicators (PIs) and Key Performance...
-
Service Delivery Manager
4 settimane fa
Roma, Lazio, Italia Serco Group Plc A tempo pienoService Manager Job DescriptionAt Serco Group Plc, we are seeking a highly skilled Service Manager to oversee the delivery of services on our contracts within the Defence sector in Italy. This role is crucial as the first level of escalation for any issues or requests for improvement, ensuring that all services meet or exceed Performance Indicators (PIs) and...
-
Senior Capacity Manager
4 settimane fa
Roma, Lazio, Italia Amazon A tempo pienoAbout the RoleWe are seeking a highly skilled Senior Capacity Manager to join our team at Amazon. As a key member of our Delivery Service Partner (DSP) team, you will play a critical role in ensuring the smooth operation of our vast logistics network.As a Senior Capacity Manager, you will be responsible for developing and executing robust capacity plans for...
-
Senior Executive Manager
3 settimane fa
Roma, Lazio, Italia Wyser A tempo pienoWyser è alla ricerca di un Senior Executive ManagerWyser è una società di ricerca, selezione e consulenza per profili manageriali ed executive. Siamo alla ricerca di un Senior Executive Manager per il nostro ufficio di Roma.Descrizione del RuoloIl Senior Executive Manager avrà la responsabilità di gestire e coordinare i team delle specializzazioni...
-
Service Delivery Manager
2 settimane fa
Roma, Lazio, Italia Hitachi Automotive Systems Americas, Inc. A tempo pienoService Delivery ManagerThe ideal candidate will develop preliminary solutions and technical offers in areas such as electrical High Voltage Substation service, FACTS Service, advanced Services, predictive maintenance, smart solution, and digital improvements of the electrical assets of the High Voltage Grid Business Plan.Your Responsibilities:Implement...
-
Service Commercial Manager
3 settimane fa
Roma, Lazio, Italia Climatetechlist A tempo pienoUnlock Your Potential as a Service Commercial ManagerAre you a business-savvy individual with a passion for technology and energy? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a talented Service Commercial Manager to join our team at Climatetechlist.Key Responsibilities:Lead the preparation of tenders, bids, and...
-
Senior Client Relationship Manager
2 settimane fa
Roma, Lazio, Italia Publicis Groupe A tempo pienoJob OverviewPublicis Groupe is seeking a Senior Client Relationship Manager to join its Rome offices. As a key member of the Account team, you will be responsible for maintaining strong relationships with clients, ensuring project delivery, and coordinating with stakeholders.Key ResponsibilitiesDevelop and maintain effective working relationships with...
-
Senior Capacity Manager
3 settimane fa
Roma, Lazio, Italia Amazon A tempo pienoAbout the RoleAs a Senior Capacity Manager at Amazon, you will play a critical role in ensuring the smooth operation of our vast logistics network of Delivery Service Partners. You will be responsible for developing and executing robust capacity plans to align DSP capacity with dynamic customer demand.Key ResponsibilitiesTake a big-picture approach in...
-
Service Commercial Manager
3 settimane fa
Roma, Lazio, Italia Climatetechlist A tempo pienoUnlock Your Potential as a Service Commercial ManagerAt Climatetechlist, we're on a mission to revolutionize the solar energy space, and we're looking for a talented Service Commercial Manager to join our team. As a key member of our EMEA region, you'll play a crucial role in driving our growth and success.Key Responsibilities:Lead the preparation of...