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Splunk Technical Advisor
2 settimane fa
We are seeking an experienced Senior Technical Success Engineer to join our team at Splunk Inc. As a key member of our technical health team, you will be responsible for advising customers on the technical health of their Splunk environment. This includes providing guidance on Splunk Enterprise and Splunk Cloud architectures, as well as technical best practices to ensure customers remain successful and realize the full value of their investment in Splunk.
Key Responsibilities- Act as the primary point of contact for technical health issues and escalation management for enterprise customers.
- Deliver customer onboarding programs, including mentorship, enablement planning, administration, and management workshops.
- Develop and implement plans to improve the overall health of a customer's Splunk environment.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Participate in sales QBRs with customers to review service levels, usage metrics, and customer environment performance.
To be successful in this role, you should possess:
- Extensive experience with customer escalations, account management, and project management.
- A strong passion for customer service and success.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical audiences.
- The ability to work effectively with individual contributors to senior leaders.
- Strong problem-solving skills with the ability to work independently and as part of a team.
- Experience with IT operations and technical infrastructure.
