Deli Department Lead

6 giorni fa


Verona, Veneto, Italia Festival Foods A tempo pieno
Job Description

Job Summary

Festival Foods is seeking a highly motivated and experienced Deli Department Lead to join our team. As a Deli Department Lead, you will be responsible for leading and coaching a team of deli associates, ensuring excellent customer service, and maintaining high-quality products and services.

Key Responsibilities

  • Lead and coach a team of deli associates to achieve sales and customer service goals.
  • Ensure excellent customer service by responding to customer inquiries, resolving issues, and providing a positive shopping experience.
  • Maintain high-quality products and services by adhering to company standards and procedures.
  • Conduct daily tasks and responsibilities, including but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and guest service.
  • Assist guests with finding items, addressing concerns, and resolving issues.
  • Monitor and maintain the service case, self-service cases, and hot bar/salad bar.
  • Ensure all quality standards are met, including quantity expectations at 100% at 10 am and 5 pm.
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Requirements

  • High school education or equivalent combination of education and experience.
  • Ability to deal tactfully and effectively with guests and all associates.
  • Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment.
  • Complete understanding of all safety requirements and company safety policies.
  • Ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.

Work Environment

The Deli Department Lead will work in a fast-paced retail environment with frequent interactions with guests and associates. The position requires standing for most of the shift, lifting up to 50 pounds, and working at a fast pace.

Benefits

Festival Foods offers a competitive benefits package, including weekly pay, premium pay, two-week advanced scheduling, vision and dental insurance, and a 401(k) and Employee Stock Ownership Plan.


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