Customer Experience Specialist

5 giorni fa

Fiumicino, Italia Aexp-Sandbox A tempo pieno

At Aexp-Sandbox, we're looking for a skilled Customer Experience Specialist to join our team.

Job Description:

The role of Customer Experience Specialist involves managing inbound calls from American Express customers. The goal is to deliver exceptional customer experiences and provide high-quality consulting services in compliance with corporate standards and objectives.

This role requires problem-solving skills, relationship-building abilities, and a passion for customer service.

Key Responsibilities:

  • Respond quickly and accurately to customer questions and issues
  • Offer customers unique solutions
  • Drive the highest levels of customer satisfaction and engagement
  • Suggest new ways to improve processes and customer care

Requirements:

To be successful in this role, you'll need:

  • A strong passion for customer service with exceptional listening and relationship-building skills
  • Strong verbal communication and engagement skills: professional, clear, and friendly
  • Team-playing spirit, while able to take initiative and work independently
  • Self-motivated and positive thinker, creative and analytical
  • Ability to retain substantial product information, policies, and procedural guidelines
  • Ability to respond professionally to adverse situations in a pressured environment
  • Productive and results-focused, confident in giving and receiving feedback and working to set targets
  • Previous experience in telemarketing or a call center environment is beneficial but not essential
  • Willingness to work in a shift pattern
  • In addition to English, a good level of Italian knowledge will be considered a plus

Estimated Salary: $45,000 - $60,000 per year

Why Join Us?

At Aexp-Sandbox, we believe that the best way to back our customers is to back our people. We offer a culture of learning and collaboration, and help our employees grow their skills and succeed in their careers. If you're looking for a challenging and rewarding role, apply now

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