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Dining Room Server

2 mesi fa

Roma, Lazio, Italia Arsenale Group A tempo pieno
Job Overview

A Waiter role within the front-of-house staff plays a crucial part in delivering high-quality service to guests.

Key Responsibilities
  • Coordination & Team Collaboration
    • Oversee the service team and ensure smooth coordination during service hours.
    • Assign tasks to other waitstaff and culinary support staff, ensuring each team member knows their responsibilities.
    • Train new waiters on service procedures, menu knowledge, and customer interaction.
  • Table Service
    • Responsible for providing excellent and attentive table service to guests.
    • Take orders from guests, present menus, and provide recommendations when requested.
    • Possess a deep understanding of the menu, including ingredients, preparation methods, and presentation.
    • Serve food and beverages promptly and with attention to detail.
  • Customer Relations
    • Interact with guests in a professional and kindly manner, addressing any concerns or special requests.
    • Ensure guests have a positive dining experience and address any issues that may arise during their visit.
    • Be aware of specials, promotions, and any additional offerings and promote additional sales through suggestive up-selling techniques.
  • Ordering and Inventory
    • Assist in managing inventory levels for beverages, glassware, and other service-related items.
    • Place orders for supplies as needed, ensuring no shortages during service.
  • Hygiene and Cleanliness
    • Maintain a clean and organized work area, including dining tables, service stations, and equipment.
    • Adhere to hygiene and sanitation standards to ensure a safe and healthy environment.
Qualifications
  • Experience & Certifications
    • Previous experience as a waiter in a luxury hotel or fine-dining restaurant is preferred.
    • Knowledge of culinary techniques, food preparation, and food and beverage management.
  • Skills
    • Strong interpersonal and communication skills.
    • Attention to detail and a commitment to delivering exceptional service.
    • Ability to work in a fast-paced and dynamic environment.
    • Proficiency in multiple languages is a plus.
  • Flexibility
    • Availability to work on shifts and on weekends.