Front Desk Hospitality Agent
3 settimane fa
Sonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.
The OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience throughout their stay.
- Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
- Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
- Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
- Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
- Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required.
- Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
- Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
- Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
- Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
- Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
- Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
- Flexible schedule and open to working evenings, weekends, and holidays.
- Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
- Proficiency in languages other than English is an asset.
- This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
- This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid. Shift start and end times may vary.
We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
- Competitive compensation
- Generous stock plan
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Wellness and volunteering days
- Annual free credits and discounts to stay in Sonders
- Workplace flexibility (for remote-specified positions only)
Sonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.
As part of our commitment to creating a workplace open to all, we have created employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
-
Front Desk Hospitality Agent
4 settimane fa
Roma, Lazio, Italia Sonder A tempo pieno{"title": "Front Desk Hospitality Agent", "description": "Unlock a World of Hospitality OpportunitiesSonder is revolutionizing the way we experience hospitality, and we're looking for a talented Front Desk Hospitality Agent to join our team. As a key member of our front desk team, you'll be the face of Sonder, delivering exceptional guest experiences and...
-
Front Desk Hospitality Agent
7 giorni fa
Roma, Lazio, Italia Sonder A tempo pienoAbout SonderSonder is a hospitality company that offers a unique and personalized experience for its guests. We are looking for a skilled and customer-focused Front Desk Hospitality Agent to join our team.Job SummaryThe Front Desk Hospitality Agent will be the first point of contact for our guests and will be responsible for providing exceptional customer...
-
Front Desk Hospitality Agent
2 settimane fa
Roma, Lazio, Italia Sonder A tempo pienoAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on exceptional service and attention to detail.The OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a key member...
-
Front Desk Hospitality Agent
21 ore fa
Roma, Lazio, Italia Sonder A tempo pienoAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.The OpportunityWe are seeking a skilled and enthusiastic Front Desk Hospitality Agent to join our team. As a Front Desk Hospitality...
-
Front Desk Hospitality Representative
3 settimane fa
Roma, Lazio, Italia Sonder A tempo pienoAbout SonderSonder is a hospitality company that is revolutionizing the way people experience travel. We offer a unique blend of innovative technology and inspiring design to create a seamless and personalized experience for our guests.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team. As the face...
-
Front Desk Hospitality Agent
4 settimane fa
Roma, Lazio, Italia Sonder A tempo pienoAbout SonderSonder is a revolutionary hospitality company that's changing the way people stay. We're on a mission to make a world of better stays open to all, and we're looking for someone who shares our passion for delivering exceptional guest experiences.The OpportunityWe're seeking a skilled and experienced Front Desk Hospitality Agent to join our team....
-
Front Desk Hospitality Agent
3 settimane fa
Roma, Lazio, Italia Sonder A tempo pienoAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.The OpportunityWe are seeking a skilled and enthusiastic Front Desk Hospitality Agent to join our team. As a Front Desk Hospitality...
-
Front Desk Agent
2 settimane fa
Roma, Lazio, Italia Radisson Collection Hotel, Rome A tempo pienoJoin Our Team at Radisson Collection Hotel, RomeWe are seeking a talented and enthusiastic Front Desk Agent to join our team at Radisson Collection Hotel, Rome. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our...
-
Front Desk Hospitality Agent
1 settimana fa
Roma, Lazio, Italia Sonder A tempo pienoAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.The OpportunityWe are seeking a skilled and enthusiastic Front Desk Hospitality Agent to join our team. As a Front Desk Hospitality...
-
Front Desk Hospitality Agent
4 settimane fa
Roma, Lazio, Italia Sonder A tempo pienoAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.The RoleWe are seeking a Senior Front Desk Hospitality Agent to join our team. As the face of Sonder, you will be responsible for...
-
Front Desk Hospitality Representative
4 settimane fa
Roma, Lazio, Italia Sonder A tempo pienoAbout SonderSonder is a hospitality company that's revolutionizing the way people experience travel. We're a team of innovators who are passionate about creating amazing guest experiences.Job SummaryWe're looking for a talented Front Desk Hospitality Agent to join our team. As the face of Sonder, you'll be responsible for delivering exceptional guest...
-
Front Desk Hospitality Representative
3 settimane fa
Roma, Lazio, Italia Sonder A tempo pienoAbout SonderSonder is a hospitality company that is revolutionizing the way people experience travel. We offer a unique blend of innovative technology and inspiring design to create a seamless and personalized experience for our guests.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Hospitality Agent to join our team. As the face...
-
Front Desk Hospitality Representative
5 giorni fa
Roma, Lazio, Italia Sonder A tempo pienoAbout SonderSonder is a hospitality company that is revolutionizing the way people experience travel. We offer a unique blend of innovative technology and inspiring, thoughtfully designed accommodations that make every stay a memorable one.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team. As the...
-
Front Desk Hospitality Representative
4 settimane fa
Roma, Lazio, Italia Sonder A tempo pieno{"h2": "Welcome to SonderAt Sonder, we're revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.As a Front Desk Hospitality Agent, you'll be the face of Sonder, making an awesome first impression on our guests, visitors, and all internal and...
-
Front Desk Hospitality Agent
3 settimane fa
Roma, Lazio, Italia Sonder A tempo pienoAbout SonderSonder is a hospitality company that aims to revolutionize the way people stay. We offer a unique experience with a mix of rooms, suites, and apartments, each with a bespoke design. Our mobile app allows guests to navigate their stay effortlessly, from check-in to checkout.The OpportunityWe are looking for a Front Desk Hospitality Agent to join...
-
Night Front Desk Agent
4 settimane fa
Roma, Lazio, Italia The St. Regis Rome A tempo pienoJob Title: Night Front Desk AgentAt The St. Regis Rome, we are seeking a highly skilled and experienced Night Front Desk Agent to join our team. As a Night Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Check-in and check-out guests, ensuring accurate...
-
Front Desk Agent
4 settimane fa
Roma, Lazio, Italia Russottigestionihotels A tempo pienoJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Russottigestionihotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for managing all aspects of their stay.Key Responsibilities:Register guests and manage reservationsProvide information...
-
Receptionist - Front Office Agent
2 settimane fa
Roma, Lazio, Italia Radisson Collection Hotel, Rome A tempo pienoJoin Our Team as a Front Office AgentWe are seeking a highly motivated and customer-focused Front Office Agent to join our team at the Radisson Collection Hotel, Rome. As a Front Office Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of...
-
Night Front Desk Representative
4 settimane fa
Roma, Lazio, Italia The St. Regis Rome A tempo pienoJob Title: Night Front Desk AgentLocation: The St. Regis Rome, ItalyJob Type: Full-timeAbout Us: The St. Regis Rome is a luxurious hotel located in the heart of Rome, Italy. We are seeking a highly skilled and experienced Night Front Desk Agent to join our team.Responsibilities:Check-in and check-out guests, ensuring accurate room assignments and payment...
-
Receptionist - Front Office Agent
3 settimane fa
Roma, Lazio, Italia Radisson Collection Hotel, Rome A tempo pienoJob Title: Front Office AgentWe are seeking a highly motivated and customer-focused Front Office Agent to join our team at the Radisson Collection Hotel, Rome. As a Front Office Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer...
