Lavori attuali relativi a Front Desk Hospitality Agent - Roma, Lazio - Sonder


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    Sonder is a hospitality company that is revolutionizing the way people stay. We are looking for a Front Desk Hospitality Agent to join our team and help us deliver an exceptional guest experience.The Front Desk Hospitality Agent will be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests,...


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    Sonder is revolutionizing hospitality by providing a unique and personalized experience for our guests. As a Front Desk Hospitality Agent, you will be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.Key...


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  • Roma, Lazio, Italia Sonder A tempo pieno

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    About SonderSonder is a hospitality company that is revolutionizing the way people experience travel. We offer a unique blend of innovative technology and inspiring, thoughtfully designed accommodations that make every stay a memorable one.Job SummaryWe are seeking a highly skilled and personable Front Desk Hospitality Agent to join our team. As the face of...


  • Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that is revolutionizing the way people experience travel. We offer a unique blend of innovative technology and inspiring, thoughtfully designed accommodations that make every stay a memorable one.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team. As the...


  • Roma, Lazio, Italia Sonder A tempo pieno

    Sonder is a hospitality company that is revolutionizing the way people experience travel. As a Front Desk Hospitality Agent, you will be the face of Sonder, making an awesome first impression on our guests, visitors, and all internal and external partners.Key Responsibilities:Be the face of Sonder and guide guests through the technology-rich Sonder...


  • Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that is revolutionizing the industry through innovative, tech-powered service and inspiring, thoughtfully designed accommodations.Job SummaryWe are seeking a Front Desk Hospitality Agent to join our team. As the face of Sonder, you will be responsible for providing exceptional guest experiences, guiding guests...

Front Desk Hospitality Agent

2 mesi fa


Roma, Lazio, Italia Sonder A tempo pieno
About Sonder

Sonder is a revolutionary hospitality company that's changing the way people stay. We're on a mission to make a world of better stays open to all, and we're looking for someone who shares our passion for delivering exceptional guest experiences.

The Opportunity

We're seeking a skilled and experienced Front Desk Hospitality Agent to join our team. As the face of Sonder, you'll be responsible for creating an exceptional first impression on our guests, visitors, and internal and external partners. You'll guide guests through our technology-rich experience, ensuring they make the most of their stay by engaging with our app and self-service features.

You'll communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay. You'll handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.

As a key member of our front desk team, you'll work alongside our remote service teams to handle all guest interactions with the highest quality of service and professionalism. You'll prioritize and delegate tasks to completion, act as a point of contact for escalated guest situations when a manager is unavailable, and assist with training and mentorship for Front Desk Hospitality Agents.

You'll also ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members. You'll flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.

What We're Looking For
  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
  • Personable, service-minded, and positive, with excellent problem-solving skills and a proactive approach to addressing guest needs.
  • Strong computer literacy and writing skills, with the ability to switch between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented, with the ability to work effectively both independently and in a team.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
  • Proficiency in languages other than English is an asset.
Benefits
  • Competitive compensation
  • Generous stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
Equal Opportunity

Sonder is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal, or local law.