Electric Vehicle Technical Support Specialist
14 ore fa
About the Role:
The Technical Support Engineer Passenger Cars is responsible for providing high-quality service to customers and Service Providers in Italy, ensuring maximum customer satisfaction.
Key Responsibilities:
- Provide regional technical support through the service portal, remote diagnostics, and onsite support
- Conduct regional visits, organize meetings, workshops, and other activities with regional partners and headquarters to improve regional technical capability
- Organize onsite technical training for new product launches, level training programs, and on-the-job training programs
- Collect and report information on typical fault tendencies, latest and critical faults, and promote instant solutions for quality problems
- Develop and release technical notices and typical technical repair cases
- Manage regional special events, providing timely onsite support with quick solutions, technical research, and analysis
Your Profile:
- Bachelor's degree or above, with more than 2 years of relevant experience
- Fluent in English, Italian, and Chinese; proficiency in other European languages is a plus
- Strong cross-cultural communication skills and cross-function coordination ability
- Ability to work under pressure and meet strict deadlines in a dynamic environment
What We Offer:
- Competitive remuneration package based on performance and experience
- Health Insurance (Metasalute) and Meal Vouchers
- Department & company-wide team-building events
- An exciting opportunity to contribute to the European transition to Zero Emissions transportation
We are looking for talented individuals who share our mission to build a zero-emission future that reconnects humanity with nature and a world of clean air. If you are passionate about making a positive impact, we encourage you to apply.
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