Electric Vehicle Technical Support Specialist

14 ore fa


Roma, Lazio, Italia BYD Europe A tempo pieno

About the Role:

The Technical Support Engineer Passenger Cars is responsible for providing high-quality service to customers and Service Providers in Italy, ensuring maximum customer satisfaction.

Key Responsibilities:

  1. Provide regional technical support through the service portal, remote diagnostics, and onsite support
  2. Conduct regional visits, organize meetings, workshops, and other activities with regional partners and headquarters to improve regional technical capability
  3. Organize onsite technical training for new product launches, level training programs, and on-the-job training programs
  4. Collect and report information on typical fault tendencies, latest and critical faults, and promote instant solutions for quality problems
  5. Develop and release technical notices and typical technical repair cases
  6. Manage regional special events, providing timely onsite support with quick solutions, technical research, and analysis

Your Profile:

  • Bachelor's degree or above, with more than 2 years of relevant experience
  • Fluent in English, Italian, and Chinese; proficiency in other European languages is a plus
  • Strong cross-cultural communication skills and cross-function coordination ability
  • Ability to work under pressure and meet strict deadlines in a dynamic environment

What We Offer:

  • Competitive remuneration package based on performance and experience
  • Health Insurance (Metasalute) and Meal Vouchers
  • Department & company-wide team-building events
  • An exciting opportunity to contribute to the European transition to Zero Emissions transportation

We are looking for talented individuals who share our mission to build a zero-emission future that reconnects humanity with nature and a world of clean air. If you are passionate about making a positive impact, we encourage you to apply.



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