Senior Technical Support Specialist
15 ore fa
**Company Overview**
MSX International is the leading global provider of outsourced business solutions for the automotive industry. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
- - Warranty & Technical
- - Parts & Service
- - Retail Performance Management
- - Customer Engagement
- - Fleet & Mobility
Our extensive experience and deep industry knowledge enable us to deliver innovative solutions that drive revenue growth, reduce costs, and enhance customer satisfaction.
**Job Description**
We are seeking a highly motivated and detail-oriented Operations Coordinator to support our key customers in the technical helpdesk activities. The ideal candidate will possess a strong understanding of the automotive industry and excellent communication skills.
The successful candidate will be responsible for:
- SUPPORTING THE ASSISTANCE NETWORK THROUGH THE MANAGEMENT OF SUPPORT TICKETS.
- MANAGING AND SOLVING USER ISSUES.
- MANAGING OPERATIONAL AUTHORITY REQUESTS.
- AUTHORIZATIONS REQUESTS.
The Operations Coordinator will work closely with our internal teams to ensure seamless communication and efficient issue resolution.
**Required Skills and Qualifications**
To be successful in this role, you will need:
- Bachelor or Master degree in Engineering (Mechanics, Electronics, Automotive, etc.) or Mechanics Diploma;
- Teamworking;
- Initiative and independence;
- Excellent verbal and written communication skills;
- Interpersonal skills;
- Results orientation mindset;
- A flexible and yet structured approach;
- Ability to handle multiple tasks, think and plan ahead and build in contingencies;
- Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements;
- High level of computer literacy, especially MS Office;
- Languages skills: Italian, English;
**Salary and Benefits**
We offer a competitive salary range between €40,000 - €60,000 per annum, depending on your qualifications and experience, plus additional benefits including health insurance, pension scheme, and professional development opportunities.
**What We Offer**
We are committed to providing a supportive and inclusive work environment that fosters personal and professional growth. Our employees enjoy access to ongoing training and development programs, as well as opportunities for career advancement within the company.
We guarantee equal opportunities and are positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.
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