Motorcycle Technical Support Specialist
2 settimane fa
**Ruoli e Responsabilità**
In qualità di Motorcycle Technical Support, ti occuperai di supportare i clienti nella risoluzione di problemi tecnici relativi a veicoli a due ruote e auto.
Le tue responsabilità saranno:
- Ricevere le richieste di supporto tramite ticket e studiare lo storico degli interventi tecnici e delle azioni effettuate sui veicoli fino a quel momento;
- Fornire istruzioni da remoto per giungere alla risoluzione del problema;
- Applicare il tuo background in ingegneria o da tecnico moto per le istruzioni fornite principalmente su motori e componenti di moto e automobili;
- Garantire qualità, documentazione tecnica e tempestività adeguate per prevenire o risolvere immediatamente qualsiasi reclamo del cliente;
- Identificare le riparazioni critiche e comunicare con il proprio referente;
- Identificare possibili aree di miglioramento relativamente alle azioni e tempistiche per giungere alle risoluzioni.
**Requisiti e Competenze**
Per questo ruolo, cerchiamo candidati con:
- Conoscenza dei sistemi in ambito moto, nonché elettrici ed elettronici;
- Conoscenza dei sistemi dell'autoveicolo e lettura degli schemi elettrici;
- Capacità di acquisire dati per la diagnosi, leggere ed eseguire delle prove guidate;
- Conoscenza dell'ambito garanzia ed approvazione preventiva;
- Una precedente esperienza in un ruolo simile;
- Conoscenza informatica, in particolare MS Office;
- Livello di madrelingua italiana e livello professionale di inglese;
- Capacità di lavorare in equipe e di comunicare efficacemente con i clienti e i colleghi.
Se sei un tecnico con passioni per le due ruote e il settore automobilistico, sei alla ricerca di un nuovo sfida e vuoi far parte di una squadra dinamica e motivata, allora questo ruolo è fatto per te
**Chi è Msx International Inc.?**
Msx International Inc. è il principale fornitore globale di soluzioni di business in outsourcing per l'industria automobilistica. La nostra profonda esperienza nel settore e l'analisi avanzata dei dati e soluzioni software personalizzate migliorano le prestazioni delle reti di concessionarie automobilistiche aumentando le entrate, riducendo i costi e aumentando la soddisfazione dei clienti. Con oltre 6.000 dipendenti con sede in oltre 80 paesi in tutto il mondo, i nostri gruppi di lavoro offrono competenze leader del settore sviluppando soluzioni nei seguenti settori di business.
**Per ulteriori informazioni**
Se sei interessato a scoprire ulteriori informazioni su questo ruolo o su Msx International Inc., visita il nostro sito web e trova tutte le informazioni che cerchi
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