Software Technical Support Specialist

2 settimane fa


Roma, Lazio, Italia Fincantieri A tempo pieno

Software Technical Support Specialist

Fincantieri NexTech is seeking a skilled Software Technical Support Specialist to join our international support team.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve software issues in a timely and efficient manner.
  • Document and track customer issues and resolutions.
  • E
  • Work with product development teams to identify and fix bugs.
  • Stay up-to-date on the latest software releases and updates.
  • Maintain a positive and professional attitude when interacting with customers.
    • Requirements:
      • Portfolio of work that demonstrates software technical support skills and abilities
      • Bachelor's degree in Computer Science, Information Technology, or a related field.
      • 2+ years of experience in software technical support.
      • Strong understanding of software troubleshooting and problem-solving skills.
      • Excellent communication and interpersonal skills.
      • Ability to work independently and as part of a team.
      • Experience with agile methodologies and tools.
      • Strong customer focus and commitment to providing high-quality support.
      • Experience with product management tools and methodologies (Scrum, Jira, Confluence)
      • Professional English


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