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Software Technical Support Engineer
1 mese fa
We are seeking a skilled Software Technical Support Engineer to join our international agile support team at Fincantieri NexTech. The ideal candidate will have a strong understanding of software troubleshooting and problem-solving skills, with the ability to work independently and as part of a team to deliver high-quality support to our customers.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software issues in a timely and efficient manner.
- Document and track customer issues and resolutions.
- Escalate complex issues to the appropriate team.
- Work with product development teams to identify and fix bugs.
- Stay up-to-date on the latest software releases and updates.
- Maintain a positive and professional attitude when interacting with customers.
Requirements:
- Portfolio of work that demonstrates software technical support skills and abilities.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in software technical support.
- Strong understanding of software troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with agile methodologies and tools.
- Strong customer focus and commitment to providing high-quality support.
- Experience with product management tools and methodologies.
- Professional English.
