Software Technical Support Engineer

1 settimana fa


Roma, Lazio, Italia Fincantieri A tempo pieno
Software Technical Support Engineer

We are seeking a skilled Software Technical Support Engineer to join our international agile support team at Fincantieri NexTech. The ideal candidate will have a strong understanding of software troubleshooting and problem-solving skills, with the ability to work independently and as part of a team to deliver high-quality support to our customers.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve software issues in a timely and efficient manner.
  • Document and track customer issues and resolutions.
  • Escalate complex issues to the appropriate team.
  • Work with product development teams to identify and fix bugs.
  • Stay up-to-date on the latest software releases and updates.
  • Maintain a positive and professional attitude when interacting with customers.

Requirements:

  • Portfolio of work that demonstrates software technical support skills and abilities.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in software technical support.
  • Strong understanding of software troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with agile methodologies and tools.
  • Strong customer focus and commitment to providing high-quality support.
  • Experience with product management tools and methodologies.
  • Professional English.


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