Software Technical Support Specialist

5 giorni fa


Roma, Lazio, Italia Fincantieri A tempo pieno

Software Technical Support Specialist - Fincantieri NexTech

Italy - Genova – Roma - Trieste

JOB DESCRIPTION

We are seeking a highly motivated and customer-oriented Software Technical Support Specialist to join our international agile support team. The ideal candidate will have a strong understanding of software troubleshooting and problem-solving skills and be able to work independently and as part of a team to deliver high-quality support to our customers.

ACTIVITIES & RESPONSIBILITIES


Provide technical support to customers via phone, email, and chat.

Troubleshoot and resolve software issues in a timely and efficient manner.

Document and track customer issues and resolutions.

Escalate complex issues to the appropriate team.

Work with product development teams to identify and fix bugs.

Stay up-to-date on the latest software releases and updates.

Maintain a positive and professional attitude when interacting with customers.

REQUIREMENTS


Portfolio of work that demonstrates software technical support skills and abilities Bachelor's degree in Computer Science, Information Technology, or a related field.

2+ years of experience in software technical support.

Strong understanding of software troubleshooting and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Experience with agile methodologies and tools.

Strong customer focus and commitment to providing high-quality support.

Experience with product management tools and methodologies (Scrum, Jira, Confluence)

Professional English

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