Maintenance Technical Support Specialist
5 giorni fa
We are seeking a skilled Maintenance Technical Support Specialist to join our team at Alstom Ferroviaria SpA. As a key member of our Services Signalling Business Unit, you will provide technical support to maintenance activities on Trackside signalling products operated by our domestic and international customers.
The ideal candidate will have a strong background in electromechanical-electronic systems and experience in on-site or remote technical assistance. You will be responsible for performing on-site preventive/corrective maintenance, verifications, repair/settings, and providing technical remote support to customers.
Additionally, you will plan, prepare, and/or instruct external training programs as required, to deliver product knowledge in the area of specialization. You will also write technical reports, plan service stock materials, and support the bid team for service quotations.
The position requires strong EHS mindset in all situations to assure Alstom and Country safety standards. You will provide customer feedback to improve products and meet customer needs, and define and implement maintenance and technical assistance plans.
As a Maintenance Technical Support Specialist, you will work closely with the product engineering team to return experiences, define maintainability requirements during the product's design phase, and support the constant review/enhancement of maintenance manuals.
The position includes the availability to perform activities outside the site (~90% of the time) in domestic/international areas and to be part of the team that supports the customer during night activities on rail infrastructure.
Requirements include a Bachelor's degree or Technical High School Diploma in Mechatronic or Mechanical/Electrotechnical with experience, and strong technical competencies in electronic design principles and methodology, basic knowledge of operating systems, and MS Office knowledge & Autocad proficiency.
Behavioral competencies include the capability to perform analysis and relate information from different contexts, work in a team and attitude to problem solving, work in stress and urgency conditions, and strong customer service mindset.
Experience in field service on Signalling equipment is a plus, and proficiency in Italian and English is required.
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