Technical Support Specialist

3 settimane fa

Roma, Lazio, Italia Ion A tempo pieno

Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Ion. As a key member of our Service Management Team, you will play a vital role in delivering exceptional support services to our customers.

Key Responsibilities:

  • Respond to customer inquiries relating to technical and functional issues with our products through various communication channels.
  • Track inquiry resolution progress and communicate updates effectively and promptly to the client.
  • Build and maintain knowledge of the software supported, including database structure and configuration files to assist in issue investigation.
  • Deal with unexpected events or failures which limit clients' use of the supported systems.
  • Carry out application system checks, aiming to identify and resolve issues before they affect clients.
  • Develop strong working relationships with other departments and third-party vendors to assist with the delivery of our service to clients.
  • Support customers in testing new or changed products and services to ensure that they meet defined requirements.
  • Assist with releases and deployments of services components.
  • Participate in all activities related to IT security and cybersecurity to mitigate risk and support recovery programs for the area of responsibility.
  • Run system analysis to identify potential issues.
  • Adhere to best practices and department procedures for client communications, incident progression, and investigation.
  • Participate in team shift patterns and assist with weekend work and out-of-hours escalation when required.

Requirements:

  • Degree in Computer Science, Computer Engineering, or related technical degree or equivalent work experience.
  • Have an enquiring mind with an analytical and proactive approach to problem-solving, even when under pressure.
  • Good knowledge of Linux (and/or other Unix) and familiarity with the command line is preferred.
  • Good knowledge of SQL and PL/SQL language.
  • Knowledge of IT security and cybersecurity best practices.
  • Ability to troubleshoot and approach problem-solving in a logical manner.
  • Knowledge of the financial industry is considered a plus.
  • Excellent written and verbal communication skills in English and Italian.
  • A confident and professional manner.
  • Able to manage own time and a changing workload.
  • Cooperative approach to working with team members and other departments.
  • Able to view situations from a customer perspective and act accordingly.
  • Willingness to work shifts.
  • Availability to work on weekends.
  • EU Work Permit.

  • Technical Support Specialist

    2 settimane fa

    Roma, Lazio, Italia Michael Page A tempo pieno

    Job Description:Are you a skilled technical professional looking for a new challenge?Michael Page is currently seeking a Technical Support Specialist to join our team in Rome. As a Technical Support Specialist, you will be responsible for providing technical assistance to clients, resolving issues related to mechanical and electrical products, and...

  • Technical Support Specialist

    4 settimane fa

    Roma, Lazio, Italia ION A tempo pieno

    Service SpecialistWe are seeking a skilled Service Specialist to join our team at ION. As a key member of our Service Management Team, you will play a vital role in delivering exceptional support and maintenance services to our customers.Key Responsibilities:Provide technical and functional support to customers through various channels, including phone,...

  • Software Technical Support Specialist

    2 settimane fa

    Roma, Lazio, Italia Fincantieri A tempo pieno

    Software Technical Support SpecialistFincantieri NexTech is seeking a skilled Software Technical Support Specialist to join our international support team.Key Responsibilities:Provide technical support to customers via phone, email, and chat.Troubleshoot and resolve software issues in a timely and efficient manner.Document and track customer issues and...

  • Automotive Technical Support Specialist

    4 settimane fa

    Roma, Lazio, Italia MSX International A tempo pieno

    Automotive Technical Support RoleWe are seeking a highly motivated and detail-oriented Automotive Technical Support Specialist to join our team at MSX International.About the RoleAs an Automotive Technical Support Specialist, you will be responsible for providing technical support to our clients in the automotive industry. Your key tasks will...

  • Senior Technical Support Specialist

    2 settimane fa

    Roma, Lazio, Italia Strapi A tempo pieno

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Strapi. As a Support Engineer, you will be responsible for providing exceptional technical support to our community users and clients, ensuring they have a seamless experience with our digital content management platform.Key Responsibilities:Provide technical...

  • Automotive Technical Support Specialist

    3 settimane fa

    Roma, Lazio, Italia MSX International A tempo pieno

    Automotive Technical Support RoleWe are seeking a highly skilled and motivated individual to join our Technical Department as an Automotive Technical Support Specialist. As part of our MSX Talents Acquisition Program, we are looking for a young degree student with a passion for the automotive industry to provide technical support to our partner workshops.Key...

  • Software Technical Support Specialist

    4 settimane fa

    Roma, Lazio, Italia Fincantieri A tempo pieno

    Software Technical Support Specialist - Fincantieri NexTechItaly - Genova – Roma - TriesteJOB DESCRIPTIONWe are seeking a highly motivated and customer-oriented Software Technical Support Specialist to join our international agile support team. The ideal candidate will have a strong understanding of software troubleshooting and problem-solving skills and...

  • Software Technical Support Specialist

    3 settimane fa

    Roma, Lazio, Italia Fincantieri A tempo pieno

    Software Technical Support Specialist - Fincantieri NexTechItaly - Genova – Roma - TriesteJOB DESCRIPTIONWe are seeking a highly motivated and customer-oriented Software Technical Support Specialist to join our international agile support team. The ideal candidate will have a strong understanding of software troubleshooting and problem-solving skills and...

  • Maintenance Technical Support Specialist

    4 settimane fa

    Roma, Lazio, Italia Alstom A tempo pieno

    We are seeking a skilled Maintenance Technical Support Specialist to join our team at Alstom Ferroviaria SpA. As a key member of our Services Signalling Business Unit, you will provide technical support to maintenance activities on Trackside signalling products operated by our domestic and international customers.The ideal candidate will have a strong...

  • Automotive Technical Support Specialist

    4 settimane fa

    Roma, Lazio, Italia MSX INTERNATIONAL A tempo pieno

    Key Responsibilities:We are seeking a highly skilled Automotive Technical Support Specialist to join our team. As a key member of our Technical Department, you will be responsible for providing technical support to our partner workshops.Key Tasks:Receiving and analyzing technical support requests via ticketing serviceStudying the history of technical work on...

  • Technical Support Specialist

    4 settimane fa

    Roma, Lazio, Italia Infuse A tempo pieno

    Job Summary:We are seeking a skilled Technical Support Specialist to join our dynamic team at Infuse. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, addressing their queries and technical issues with professionalism and empathy.Key Responsibilities: Provide prompt and effective Level 1...

  • Automotive Technical Support Specialist

    4 settimane fa

    Roma, Lazio, Italia MSX INTERNATIONAL A tempo pieno

    Automotive Technical Support RoleWe are seeking a highly skilled Automotive Technical Support Specialist to join our team at MSX International. As a key member of our Technical Department, you will be responsible for providing technical support to our partner workshops and clients in the automotive industry.Key Responsibilities:Receiving and responding to...

  • Automotive Technical Support Specialist

    4 settimane fa

    Roma, Lazio, Italia MSX International A tempo pieno

    Automotive Technical Support RoleWe are seeking a highly skilled and motivated individual to join our team as an Automotive Technical Support Specialist. As part of MSX International, you will be working closely with our partner workshops to provide technical support and solutions for cars and commercial vehicles.Your key responsibilities will...

  • Automotive Technical Support Specialist

    2 settimane fa

    Roma, Lazio, Italia MSX INTERNATIONAL A tempo pieno

    About the RoleWe are seeking a highly motivated and detail-oriented Automotive Technical Support Specialist to join our team at MSX International.The ideal candidate will have a strong background in Engineering and a passion for the automotive industry. As a member of our Technical Department, you will work closely with partner workshops to resolve technical...

  • Automotive Technical Support Specialist

    1 settimana fa

    Roma, Lazio, Italia MSX INTERNATIONAL A tempo pieno

    Job SummaryWe are seeking a highly skilled Automotive Technical Support Specialist to join our team at MSX International. This is a fantastic opportunity for an individual with a strong background in automotive technology and excellent communication skills to work closely with partner workshops and provide technical support to customers.About the RoleThe...

  • Automotive Technical Support Specialist

    2 settimane fa

    Roma, Lazio, Italia MSX International A tempo pieno

    Are you a motivated and detail-oriented individual looking to break into the automotive industry?We're seeking a Junior Automotive Technical Support Specialist to join our team at MSX International.Your key responsibilities will include:Providing technical support to partner workshopsApplying your engineering background to resolve complex issuesCommunicating...

  • Technical Support Specialist

    3 settimane fa

    Roma, Lazio, Italia Serco A tempo pieno

    Job OverviewSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. We are currently searching for an experienced and dynamic Technical Support Specialist to join our international team in...

  • PeopleSoft HCM Technical Support Specialist

    1 settimana fa

    Roma, Lazio, Italia Square One Resources A tempo pieno

    Job Title: PeopleSoft HCM Technical Support ConsultantWe are seeking an experienced PeopleSoft HCM Technical Support Specialist to join our team at Square One Resources. This role is crucial in providing technical support, troubleshooting, and developing solutions within the PeopleSoft HCM environment.Key Responsibilities:Provide user support for technical...

  • Technical Support Specialist

    2 settimane fa

    Roma, Lazio, Italia Atlean World A tempo pieno

    Role OverviewAtlean World, an international recruitment company, seeks a skilled Technical Support Agent to join its multicultural team. As a Technical Support Agent, you will work in a dynamic environment, providing technical assistance to customers and contributing to the company's growth.Key ResponsibilitiesProvide technical support to customers,...

  • Senior Software Technical Support Specialist

    3 settimane fa

    Roma, Lazio, Italia Fincantieri A tempo pieno

    Job Title: SW QA And Tech SupportWe are seeking a skilled Technical Support Specialist to join our team at Fincantieri NexTech.Key Responsibilities:Provide technical assistance to customers via phone, email, and chat.Identify and resolve software issues efficiently.Document customer issues and resolutions.Escalate complex issues to the appropriate...