Customer Service Representative

4 giorni fa


Verona, Veneto, Italia Festival Foods A tempo pieno
Job Summary

We are seeking a highly organized and detail-oriented Online Shopper to join our team at Festival Foods. As an Online Shopper, you will be responsible for fulfilling online grocery orders with exceptional customer service.

Key Responsibilities
  • Pick products for guest's online orders, ensuring the freshest and highest quality items are selected and staged in the optimal temperature zones.
  • Follow all processes set forth by Festival Foods, including "bagging as items are scanned" to ensure all items are bagged and accounted for properly.
  • Offer suitable substitutions when items are out-of-stock, record the reason for the out-of-stock on the handheld device.
  • Relay order information to guests as needed, assist with quickly retrieving orders from staging locations upon guest arrival, process payment and coupons, and load groceries into guest's vehicle while informing them of any order modifications.
  • Maintain organization and cleanliness of the Online Grocery area, including staging areas, in compliance with company procedures and policies.
  • Provide in-store and online support for guest inquiries as they relate to Online Grocery, report pricing, item location, and incorrect temperature discrepancies to appropriate parties.
Requirements
  • Successfully obtain a liquor license.
  • Excellent verbal and written communication skills.
  • Self-starter with ability to work with minimal supervision.
  • Proficient in Microsoft Office, including Outlook, Excel, and Word.
Work Environment

The Online Shopper is an hourly part-time position with a work schedule that may include mornings, afternoons, evenings, weekends, and holidays.

Benefits Overview

  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
  • Support: Our associates receive support for their total well-being.
  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan.


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