Luxury Hotel Service Ambassador
8 ore fa
Job Summary
We are seeking a skilled Butler Service Desk representative to join our team at The St. Regis Venice. This is an excellent opportunity for individuals who enjoy providing exceptional customer service and working in a fast-paced environment.
About the Role
As a Butler Service Desk representative, you will be responsible for answering guest calls, responding to requests, and resolving issues in a timely and professional manner. You will work closely with other departments to ensure seamless communication and provide a high level of service to our guests.
Responsibilities
- Answer and respond to guest calls, emails, and messages in a timely and professional manner
- Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, and non-registered guest calls
- Advise guests of any messages received and follow up to ensure their requests or problems have been met to their satisfaction
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
- Receive, record, and relay messages accurately, completely, and legibly
- Activate/deactivate guest room message lights as appropriate
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line
- Test communications equipment to ensure it works properly
- Respond to special requests from guests with unique needs
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Requirements
- High school diploma or equivalent required
- No related work experience required
- No supervisory experience required
- License or certification not required
Compensation and Benefits
The estimated annual salary for this role is €42,000 - €60,000, depending on experience and qualifications. Marriott International offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and more.
About Marriott International
Marriott International is a global hospitality company with over 7,000 properties in more than 131 countries. We are committed to delivering exceptional experiences for our guests and providing opportunities for career growth and development for our associates.
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