Global Business Intelligence Analyst
6 giorni fa
About the Role
We are seeking a Global Customer Intelligence & CRM Insights Manager to join our team at Amplifon. As a key member of our organization, you will be responsible for gathering, analyzing, and interpreting customer data to provide valuable insights and recommendations.
This pivotal role is instrumental in understanding customer behavior, preferences, and needs, serving as the cornerstone for developing impactful marketing strategies and enhancing overall customer experience.
You will work closely with our talented team of professionals, including the Global CRM Customer Intelligence Associate Director, Federico Fluss, and his team.
Your Key Responsibilities
- Analyze data from multiple databases to drive optimization and improvement of business insights
- Translate data insights into compelling recommendations for marketeers and other stakeholders
- Lead regular product/pricing/revenue analyses, KPI monitoring & reporting
- Extract data to create ad-hoc analyses that enable deeper understanding of specific business questions
- Create and design data flows starting from a data warehouse, with a clear understanding of data structure, and implement using SQL language (Python is a plus)
- Design, build, and maintain Business KPI dashboards from raw and non-homogeneous data, ensuring data quality, enrichment, and readability
- Gather customer insights from Speech Analytics
Requirements
- University Degree in Mathematics, Statistics, Engineering, Economics
- Previous relevant experience in working with large data sets and building statistical models and dashboards
- Advanced skills in Excel (pivot, macro, statistics formulas), Power BI, or other BI systems/data analysis tools
- Advanced skills in SQL Language (Python is a plus)
- Strong analytical skills, mathematical abilities, and business acumen, with the ability to translate complex data into meaningful insights
- Fluent English language skills, with a willingness to work with multicultural and dynamic teams
- Ability to travel
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