Hotel Operations Manager

7 giorni fa


Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno
Job Description

The Italian Hospitality Collection is seeking a highly skilled and experienced Assistant Front Office Manager to join our team at the Anglo American, Curio Collection by Hilton Florence. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.

Key Responsibilities
  • Guest Services
    • Ensure guests are greeted upon arrival and provided with a warm and welcoming experience.
    • Respond to guest complaints and feedback in a professional and timely manner.
    • Collaborate with the front office team to deliver exceptional guest service and exceed expectations.
  • Front Office Operations
    • Manage day-to-day staffing needs, including planning and assigning work, mentoring, and coaching team members.
    • Educate and train team members on compliance with national and local laws and safety regulations.
    • Conduct routine inspections of the front office and public areas to ensure high standards of cleanliness and maintenance.
  • Revenue Growth
    • Develop plans to increase occupancy and average daily rate (ADR) through walk-ins and upselling at the front desk.
    • Monitor and analyze revenue data to identify opportunities for growth and improvement.
  • Team Management
    • Lead and motivate the front office team to achieve exceptional results and exceed guest expectations.
    • Provide regular feedback and coaching to team members to improve performance and achieve goals.
Requirements
  • Education and Experience
    • Bachelor's degree or higher in Hotel Management or a related field.
    • Minimum 1 year of front office experience, including supervisory experience, in a luxury hotel environment.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and analytical skills.
    • Knowledge of hotel operations, including front office systems and procedures.
    • Fluency in English and Italian languages.
What We Offer

The Italian Hospitality Collection offers a competitive salary and a wide range of benefits designed to support your career growth and well-being. We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected.



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