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Night Assistant Manager

2 mesi fa


Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and commitment to excellence. Our team members are the driving force behind our success, and we are seeking a highly skilled and experienced Night Assistant Manager to join our team.

About the Role:

The Night Assistant Manager plays a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift. This position requires a high level of attention to detail, excellent communication skills, and the ability to work effectively under pressure.

Key Responsibilities:

  • Manage the front desk during the overnight shift, ensuring that all guest interactions are handled with the highest level of hospitality and professionalism.
  • Complete daily reports for all front-of-house departments and successfully complete the night audit.
  • Resolve customer complaints and handle all guest interactions with a measured approach.
  • Review late arrivals, next-day early arrivals, and departures to plan for the next day's activities and ensure proper handling of special attention guests, return guests, and groups.
  • Assure that all financial and credit procedures are followed, and review all paid-outs, rebates, petty cash disbursements, and direct billings.
  • Check guests in and out in an efficient and friendly manner, using guest names whenever possible, and according to Four Seasons standards.
  • Utilize various computer systems to check guests in and out, run daily reports, run night audit reports, and review room allocations for arriving guests.
  • Coordinate front-of-house departments with night briefings.
  • Take action in all matters related to the safety and security of hotel guests and employees.
  • Support with any other tasks within the division and/or any tasks assigned by the management team.

Requirements:

  • At least 2 years' experience in front desk operations, preferably in a luxury hotel environment.
  • Excellent personal presentation and interpersonal skills, an outgoing personality, and a can-do approach to any request.
  • Strong communication skills, ability to adapt to constant change within the hotel, and work effectively under pressure.
  • Robust problem-solving skills, strong attention to detail, and organizational skills.
  • Proficiency in using Opera PMS.
  • Reading, writing, and oral proficiency in the Italian and English language. A third language is a plus.

What We Offer:

  • Competitive salary, wages, and a comprehensive benefits package.
  • Excellent training and development opportunities.
  • Complimentary accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary dry cleaning for employee uniforms.
  • Employee meals.

Schedule & Hours:

This position is full-time and based at the Four Seasons Hotel Florence. The ideal candidate will be expected to work overnights.